The only reason a company needs a customer service department that is known for anything at all.................is bad quality control. Just sayin'.
OK Mike, I need to talk you off the ledge here.
You are on a mission lately and this needs to be addressed. For years Weber grills has put out a great product and I would argue is still superior to it's competitors. I recognize some issues with this latest run. However, your statement
"The only reason a company needs a customer service department that is known for anything at all.................is bad quality control"
Weber throughout the years has been known for its stellar customer service, during MLH, MBH Wood handle and OTG eras, they were great. The quality control per your standards was good, yet they still needed a customer service department.
Mike, I like you man to man, I know the person that you are and how stand up you are but you are really out against the new Weber and any changes happening.
Come off the ledge, it'll be OK brutha.