So I ended up emailing Weber customer service anyways. Not in any way demanding or negative. Here is my email:
“I received my new Ivory master touch grill yesterday and there is a small scratch on the lid. It looks like it occurred as a result of the lid bale hardware moving around. It’s not that big of a deal but I thought you would like to know in case there is a better way to package and/or secure the lid bale hardware.”
The response from Weber? “Thank you for reaching out to us. I am sorry to see the damage to your new Master Touch.
If you could confirm your shipping address I would be happy to send a replacement lid.”
Wow! Talk about great customer service!!
This interaction just further confirms that spending $250 on a new grill that I for sure didn’t need (but really wanted [emoji12]) was a good idea. It is good to know that there are still USA companies that stand by their product. Oh, and the grill looks even better with a WKC handle!!
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