Tried to register my SSP.....

[thebigdawg77]

Being new to the world of Weber, I ended up on their site looking at accessories, recipes, etc...

I saw a section for registering my grill. I know my grill is fairly old and has a previous owner, but it appears as thought I can get parts lists and such so thought it to be a cool idea. Not sure of any other potential benefits, if any, in registering a "used" grill.

Anyhow, after finding my full serial number under the storage bin lid, I put in all of my info. Interestingly enough, the site tells me that my grill can not be registered as it is not intended for use in US/Canada.

Seems strange considering I live in Florida, bought the grill in Florida and am currently using and will continue to use it in Florida. Last I checked, Florida is in the US.

This every happen to any of you guys?

Cheers, TheBigDawg

[70monte]

I bought my SSP used back in 2009 and the site let me register it.  It's a 1995 model.  I live in MO and assume the grill has been here it's entire life.  You might have to call Weber and see what the problem is.

Wayne

[Uncle Al]

I think Weber's website got confused by this: 

[thebigdawg77]

Well, I contacted Weber customer service today concerning my problems registering.

Apparently my SSP was originally sold in the UK. She was able to get it registered with no major problems.

I explained that the grill is 12 years old but had just recently purchased it from it's original owner.

After a pleasant conversation and completion of registration, I logged in to Weber.com and was able to pull up my grill under my account.

Interestingly, it shows I have 10 years of warranty.



Why would they give me warranty on a 12 year old grill?

Has anyone else experienced this situation?

Thanks for reading.

Cheers, TheBigDawg

[Darko]

It's good to be you!

[MeatAndPotatos]

Well, I contacted Weber customer service today concerning my problems registering.

Apparently my SSP was originally sold in the UK. She was able to get it registered with no major problems.

I explained that the grill is 12 years old but had just recently purchased it from it's original owner.

After a pleasant conversation and completion of registration, I logged in to Weber.com and was able to pull up my grill under my account.

Interestingly, it shows I have 10 years of warranty.



Why would they give me warranty on a 12 year old grill?

Has anyone else experienced this situation?

Thanks for reading.

Cheers, TheBigDawg

Likely she had to create a new number or something  for you to be able to register... I would imagine that how ever their system works, adding your grilled had to be done manually... And either she messed something up or their system saw it as a new grill and applied warranty.

[MikeRocksTheRed]

Interesting.  I haven't been able to register my Red 96 SS Performer and Weber can't figure it out either.  I am thinking mine might be from Mexico since I am so close.  Maybe I need to call CS back and see if someone else can figure it out.

[charred]

That's pretty cool. Start ordering parts now. By 2025 they may be all gone.

[thebigdawg77]

Just not sure how to order new parts for a 12 year old grill.

It most definitely could use a new igniter,  burner tube,  regulator and hose for the touch n go system.

I might be caught in a moral dilemma.

Cheers, TheBigDawg

[thebigdawg77]

nm

[haeffb]

You can easily replace the burner tube and igniter with current model parts. The hose and regulator are different, though, because of the change to the smaller propane bottle.

I suspect when you talk to a customer service rep, they're going to catch on to the fact that you're asking for warranty replacement on a 22-year old grill...

[thebigdawg77]

You can easily replace the burner tube and igniter with current model parts. The hose and regulator are different, though, because of the change to the smaller propane bottle.

I suspect when you talk to a customer service rep, they're going to catch on to the fact that you're asking for warranty replacement on a 22-year old grill...

I really had no plans to try to get parts under warranty. It seemed a bit to shady for me to begin with. I just wanted to be able to pull up some documentation on my grill as Weber is so new to me.

Besides, I did learn one thing... My grill has a UK serial number. Useless fact, but interesting none the less.

Cheers, TheBigDawg

[stev]

I registered Tuesday online my 1997 green ssp that I just got on CL for $30 and got the same warranty information.

Performer Touch-N-Go, Black, (2010-2012)

Model Number: 1421001
Serial Number: EI
Purchase Date: 06/14/2016
Register Date: 06/14/2016
VIEW SCHEMATICSVIEW MANUAL
Warranty Information

Bowl & Lid against rust/burn-through (10 years) - Expires 06/2026
Thermoplastic / Thermoset Parts (10 years, excludes fading) - Expires 06/2026
Stainless Steel One-Touch System (10 years) - Expires 06/2026
Nylon Handles - excludes fading and discoloration (10 years) - Expires 06/2026
Aluminized blades/plated parts, One-Touch cleaning system (5 years) - Expires 06/2021
Cooking/Charcoal grates (2 years) - Expires 06/2018
All Remaining Parts (2 years) - Expires 06/2018