Weber CS....what a joke.

[btomlin]

They won't let you order parts without registering your grill and then they can't find their serial number and corresponding model in their system???  Yikes.....people wanting to spend money with you and you won't let them because of a computer.  Sad.


Anyone know where I can get:

1.  Igniter for a 2000 weber SPP
2.  Bale rollers for a 2000 weber SPP
3.  Enclosed Ash Catcher Assembly for weber performer silver
4. The metal rod that connects the fold down shelf for a weber performer silver

[btomlin]

http://www.ereplacementparts.com/hardware-for-pivot-table-performer-silver-p-2127031.html

Anyone know if this is "item 4" from my list???

[Foster Dahlet]

They won't let you order parts without registering your grill and then they can't find their serial number and corresponding number in their system???  Yikes.....people wanting to spend money with you and you won't let them because of a computer.  Sad.


Anyone know where I can get:

1.  Igniter for a 2000 weber SPP
2.  Bale rollers for a 2000 weber SPP
3.  Enclosed Ash Catcher Assembly for weber performer silver
4. The metal rod that connects the fold down shelf for a weber performer silver

Have you tried ereplacementparts.com?

http://www.ereplacementparts.com/weber-charcoal-grill-parts-c-193079_193086.html

[brewtownbeatdown]

There are definitely some CS reps that are useless w/o a serial number.  Don't be afraid to ask for another CS rep who is more proficient with their system. Usually get better CS reps in the evening hours.

I look up part numbers on
http://www.ereplacementparts.com/weber-parts-c-193079.html
then call Weber to order by part number.  Weber is cheaper than ereplacement + $7.00 flat shipping rate.


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[Foster Dahlet]

http://www.ereplacementparts.com/hardware-for-pivot-table-performer-silver-p-2127031.html

Anyone know if this is "item 4" from my list???

I think you mean this?

http://www.ereplacementparts.com/charcoal-bin-hinge-rod-p-1477466.html

[brewtownbeatdown]

http://www.ereplacementparts.com/hardware-for-pivot-table-performer-silver-p-2127031.html

Anyone know if this is "item 4" from my list???

I believe that would be it.


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[Foster Dahlet]

http://www.ereplacementparts.com/hardware-for-pivot-table-performer-silver-p-2127031.html

Anyone know if this is "item 4" from my list???

I think you mean this?

http://www.ereplacementparts.com/charcoal-bin-hinge-rod-p-1477466.html

My bad...put the wrong part down...60024  is what you would want.  schematics are here.

https://www.weber.com/US/en/help/schematics/browse.aspx?model=1401001

[Foster Dahlet]

Actually on second look, be sure you include 60025, if you need that too. 

[btomlin]

There are definitely some CS reps that are useless w/o a serial number.  Don't be afraid to ask for another CS rep who is more proficient with their system. Usually get better CS reps in the evening hours.

I look up part numbers on
http://www.ereplacementparts.com/weber-parts-c-193079.html
then call Weber to order by part number.  Weber is cheaper than ereplacement + $7.00 flat shipping rate.


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Yep....that's what I was trying to do.  I have the part # but "we can't make sure the parts are correct if we don't have a model". I tried to explain I would take the risk but to no avail.

Maybe I will try again later.

[LightningBoldtz]

why can't you just register it?

[btomlin]

why can't you just register it?

That's the million dollar question.

I gave the serial # on my SSP and the serial # on a performer silver and was told that the serial numbers didn't jive with any models.  ...as I'm looking at the models with the serial #s.

[btomlin]

I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.

[LightningBoldtz]

I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.

You get good ones and bad ones...............

[HoosierKettle]

I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.

Apply. I'm sure they have spots available.


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[nitis]

Remember the capital one commercial "hello this is Peggy". Haha. Just hang up and call back

On a Serious note my 2006 performer is missing the label with the serial number hopefully I get a good one


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