Weber Warranty Fail - They Made it Right

[cbpeck]

I ordered a replacement lid for my weber fireplace last month (the original had a scratch when I bought it new around Fathers Day). I opened up the box it came in to reassemble it today, and unfortunately the new lid has some issues: the appearance of surface rust in one spot, crazing in the porcelain in another, but worse is that it is visibly out of round.

It was really poorly packaged, which I realize is out of character for them (thin bubble wrap & a single piece of newspaper in each corner). I'm not looking forward to calling Weber CS back. Any tips?

[1911Ron]

Call them and tell them the condition your item came in, they will make it right.

[fat side down]

Yep, they will make it right.

[cbpeck]

Yep, they did. I had a bit of headache getting the first replacement because they don't make the fireplaces anymore. This time, though, "Melissa" was great. Not a hint of hesitation, and she said she would tell them to do a better job packing it. She also updated my "acct info" to include all of my Weber products. Some of the best service in any industry.

[dwnthehatch]

I'm kind of in the same situation. I needed a replacement bowl for a weber that was a prize in a giveway that was damaged in shipping. I called them to see how to treat the chips. The actually sent me a whole new complete grill. However the new grill bowl was also damaged also. I'm hesitant to call them again because they have gone above and beyond the warranty for me.

[cbpeck]

Weber does a good job with their retail packaging. I'm not so sure the guys who ship replacement parts live up to the same standard.

It occurs to me that I will soon possess two imperfect, but nevertheless usable surplus fireplace lids.I can't help but think about conjuring up a use for them. I dont have a need for a large vertical smoker, but that is one possibility that comes to mind. Any ideas?

[Chasing_smoke]

Cb I haven't seen a firepit in a very long time. But what about using Golly's idea and making it a hanging light over your deck.


 "my kettle is more powerful it will do almost anything."

[cbpeck]

Cb I haven't seen a firepit in a very long time. But what about using Golly's idea and making it a hanging light over your deck.


 "my kettle is more powerful it will do almost anything."

That's not a bad idea, but I think they're really too big for that. They are closer to the size of the disc on the top of tall propane heaters. I'll come up with something eventually.