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Author Topic: Weberís Excellent Customer Service  (Read 149 times)

Cookb4

  • Smokey Joe
  • Posts: 12
Weberís Excellent Customer Service
« on: February 17, 2021, 03:02:20 PM »
I bought a glen blue 26 last summer. I decided to store it outside under a cover. A couple weeks ago the wind blew the grill over. When I was cleaning it up I noticed there was significant damage to the lid and bowl of the grill. Both had been dented and were warped. I called Weber today to submit a warranty claim, only find out that the warranty does not cover natural disasters like wind. Without even having to ask the customer service rep said they would send me a new lid and bowl at no charge. Just another example of Webers excellent customer service and a good reminder why I will be a Weber buyer for life. On a sidenote Iím going to start storing the grill in the garage.

AZ2FL

  • WKC Ranger
  • Posts: 1822
Re: Weberís Excellent Customer Service
« Reply #1 on: February 17, 2021, 03:18:17 PM »
Wow, thatís great customer!
Congrats on getting your GB lid and bowl replaced.

bamakettles

  • WKC Ambassador
  • Posts: 5601
Re: Weberís Excellent Customer Service
« Reply #2 on: February 17, 2021, 04:06:29 PM »
Wow, thatís really good.  Iím not surprised at all, they are top notch.  Glad youíll have a flawless GB when all is said and done!


Sent from my iPhone using Weber Kettle Club

ReanimatedRobot

  • WKC Ranger
  • Posts: 1307
Re: Weberís Excellent Customer Service
« Reply #3 on: February 17, 2021, 04:13:35 PM »
Glad you had a happy ending. It's not a fun lesson to learn when it comes to keeping some kettles outside. 

Some tips would be to put something heavy on the bottom triangle or fasten it down somehow.  I have also used some plastic bungie cords from time to time to keep lids from falling.  If the wind is going to be really really bad I wouldn't leave them outside even with covers because if the wind gusts just right it can yank the cover and topple it over.

I keep my daily driver performer and my pizza kettle rig outside or under our deck.  At the end of the day if something happened I would cuss a little but have little regret.

Sent from my SM-G981U using Weber Kettle Club mobile app

ISO: 18" & 22" Lime, 22" Cado, Plum SSP, Clean & Colored 18" for Midget Mod, and the usual Grails.

Dc_smoke309

  • WKC Ranger
  • Posts: 1042
Re: Weberís Excellent Customer Service
« Reply #4 on: February 17, 2021, 04:19:25 PM »
I have had a kettle blow off the deck because of the cover . Luckily it was minor damage and it wasnít a vintage kettle. But now I keep all my kettles in my garage except the black 22Ē that I found on the side of the road .


Sent from my iPhone using Weber Kettle Club