Hi friends,
My wife and I finally decided to get a new Weber Summit Charcoal (for Christmas).
Over the year we tried to save each month some money to make this dream true.
Finally we ordered one an received it a week ago.
I immediately started to unpack in order to mount it ... but assembling stopped at Nr.1.
There is no front leg .... I have three back legs so I can't install the front caster.
Not only this, some other parts are out of shape so that they won't ever fit.
I called Weber and hoped for quick support and delivery for the spare parts but they will no longer deliver spare parts in 2020. They will send it out in Jan2021.
So overall we are very disappointed. When I think of my last purchase (a red LE) there was the lid bale missing.
My dad's kettle last year came without the wheels.
What's going on with Weber? I hear of so many new kettles with scratches or bad paintwork (enamel)!
In my case (we talk about a 2000€ charcoal kettle!) they really should handle this as premium and they have to pack stuff more carefully.
What do you think?