@getlego I understand your uneasiness, but there's really no need to apologize or feel weird. My replacement lid is due today, and I dread getting another bad one.
If you (we) were in a store, and saw these "2nds" on display, would we expect to pay full retail?
We all love Weber's generous response regarding replacements. Most importantly, it's THEIR choice to not send return shipping labels and ask for the damaged parts to be returned.
It's all good.
Agreed, I am tired of hearing about how some are going to ruin it for all crap. I mean people are really infanitizing this massive company. I love Weber almost all Weber things but it doesn't mean they are master nor does it mean I have to accept whatever they send out.
I have had one or 2 claims over the years that I still feel were fully righteous but were denied. I have had numerous where I was just calling for part numbers or to buy something and they put it on a claim and send it for free when it wasn't needed or expected.
They can make their own decisions just like they did when they made the LE. Many of those claims were completely warrantied, some weren't and got filled and some were rejected. If they didn't make good decisions after that then it's on them.
LE issues
GB issues
Smokefire issues
Still they make good money, they do the same analysis other companies do. (fight club equation)
If the limited claims are less than making them all right in the 1st place then pay the claims and leave the line. If it cost more for claims than it does to make and ship them right then they fix the line.
Last rant, I find myself thinking wkc is Weber client base but I pretty sure it's actually just a small small fraction of their main customers.
It would be interesting to see how many glen blues end up being sold in this year vs the average number of active wkcers.
Thank you for coming to my Ted Talk
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