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Author Topic: Got my e-mail replied to by Weber.  (Read 5558 times)

Stoneage

  • WKC Brave
  • Posts: 258
Got my e-mail replied to by Weber.
« on: July 18, 2020, 08:47:42 AM »
Sent 3 months ago!
The assure me they're working on an answer. However they haven't chosen to share it with me yet.

Bob BQ

  • WKC Performer
  • Posts: 4622
Got my e-mail replied to by Weber.
« Reply #1 on: July 18, 2020, 09:40:04 AM »
Yes, it took a couple of months before I received an email reply. After sending a reply to their equally unhelpful email, I just called them, and chose the “call me back” option. I was on the phone with a rep within an hour. Strange pandemic times we’re living in....


Sent from my iPhone using Weber Kettle Club
BBQ:it's what's for dinner. Grail: 18” Custom - "The Californian"

Scogin

  • Smokey Joe
  • Posts: 46
Re: Got my e-mail replied to by Weber.
« Reply #2 on: July 18, 2020, 04:11:33 PM »
Emails seem to be the worst option to get ahold of them currently, they never got back to me on any I sent in the past few months.  I got it fixed over the phone before receiving a reply on a single email.

Sent from my Pixel 2 using Weber Kettle Club mobile app


RRRanger99

  • WKC Performer
  • Posts: 2115
Re: Got my e-mail replied to by Weber.
« Reply #3 on: July 19, 2020, 06:30:19 AM »
Weber is sneaky too, I received an email saying that I have the Smokefire wood pellet grill in my cart and to complete the order. I immediately deleted it. It was around the 4th of July week, where they were trying to push

the sale of the Smokefire, with several email advertisements. I have no interest in that grill whatsoever!