Welcome, Guest

Shop Amazon.com and support the WKC | WKC T-Shirts

Author Topic: Weber customer service !  (Read 1424 times)

Meatpolice

  • WKC Brave
  • Posts: 309
Weber customer service !
« on: July 30, 2018, 05:45:57 PM »
It canít be YELLED from the rooftops enough!!!! Weber CS is amazing! New grill came with a small shipping scratch on the lid, they sent a new one that day.


Sent from my iPhone using Weber Kettle Club

kettlebb

  • WKC Ambassador
  • Posts: 5968
Re: Weber customer service !
« Reply #1 on: July 30, 2018, 05:57:10 PM »
I know. Every time they are helpful with me I email them and let them know how awesome they really are. I hope more people do that because I think the positive customer feedback will keep the customer service top tier like it is.

I just wish other companies had service as good as Weber.


Sent from my iPhone using Tapatalk
Looking for: Red MBH 26"(The Aristocrat), Chestnut-coppertone (The Estate), Glen-blue (The Imperial), and The Plainsman.

jimz

  • WKC Brave
  • Posts: 104
Re: Weber customer service !
« Reply #2 on: July 31, 2018, 10:01:25 AM »
Stanley thermos is really good too. FWIW.


Sent from my iPhone using Weber Kettle Club

Rub

  • WKC Ranger
  • Posts: 1738
    • Swamp Boys BBQ
Re: Weber customer service !
« Reply #3 on: July 31, 2018, 12:07:39 PM »
I know. Every time they are helpful with me I email them and let them know how awesome they really are. I hope more people do that because I think the positive customer feedback will keep the customer service top tier like it is.

I just wish other companies had service as good as Weber.


Sent from my iPhone using Tapatalk
I agree with everything you said.
In the market for unicorns to complete my collection: Ambassador, Plainsman, Meat Cut, Custom, Blue 18 MBH, Green 18 MBH

INDYBBQ

  • Smokey Joe
  • Posts: 16
Re: Weber customer service !
« Reply #4 on: July 31, 2018, 01:43:22 PM »
That is awesome to hear about Weber Customer Service.


Sent from my iPhone using Weber Kettle Club

Cws752

  • Happy Cooker
  • Posts: 1
Re: Weber customer service !
« Reply #5 on: July 31, 2018, 03:55:09 PM »
I just got off the phone with an awesome rep at weber. The gas knob on my performer deluxe broke. Sending me a new regulator assembly under warranty.


Sent from my iPhone using Weber Kettle Club mobile app

kettlebb

  • WKC Ambassador
  • Posts: 5968
Re: Weber customer service !
« Reply #6 on: July 31, 2018, 04:06:58 PM »
If most consumers knew about their awesome service I think youíd see Weber sales go up. People have a hard time spending $700+ on a Weber gas grill but donít realize it will cook for a very long time. Weber will replace parts under warranty and even after the warranty is up itís still better to buy new parts than keep buying NexGrill or Char-Broil


Sent from my iPhone using Tapatalk
Looking for: Red MBH 26"(The Aristocrat), Chestnut-coppertone (The Estate), Glen-blue (The Imperial), and The Plainsman.