Talk me off this ledge if I am going overboard. I am trying to be understanding of the current situation but I am hearing more and more from people who simply are not getting support from Weber.
Weber built its name on a great product and solid customer service, we have witnessed over the past couple of years the products getting cheaper and cheaper in quality (Look at the Spirit II if you want proof). People look past this a bit and excuse it by saying they still have great customer service.
Over the past two days I have tried to get a hold of an agent to get some parts to not talk to someone and need to leave a message. I am speaking to other people who are telling me that they have left multiple messages and they will not call back.
As I said, people will make excuses for cheapening of products so long as support is still there, lose the support and you are going to lose people.