I ordered a replacement lid for my weber fireplace last month (the original had a scratch when I bought it new around Fathers Day). I opened up the box it came in to reassemble it today, and unfortunately the new lid has some issues: the appearance of surface rust in one spot, crazing in the porcelain in another, but worse is that it is visibly out of round.
It was really poorly packaged, which I realize is out of character for them (thin bubble wrap & a single piece of newspaper in each corner). I'm not looking forward to calling Weber CS back. Any tips?