Weber bowl corroded

[JVReich]

Anyone else have this issue?   My one touch cleaning system on my Performer was getting hard to use and the “wings” were not making contact with the bowl and so I bought a new set and went to install.   I bought this in 2016 and use it probably 2-3 times a week.  The bottom was corroded to the point that when I went to remove the sweep it almost broke the whole attachment area off.   I took pics and submitted a warranty claim and they wanted to send me a new one touch cleaning system.  I need a new bottom bowl.  Just curious if anyone else had this issue??? 



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[JVReich]

Picture is taken from bottom looking up.  It is kept under cover after every use. 


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[Kneab]

Wow. Never seen a bowl damaged like that. What are you cooking on that kettle?

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[avega2792]

Did you have a lot of grease and/or sitting at the bottom? I’m thinking high heat damaged the porcelain and then water/grease corroded the bowl.


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[Red_5_Wrangler]

Modern copper from 2016 I would call weber I bet they send you a new bowl at discount or free. I have seen them like that but those were 90s bowls in dirt or full of tree bits from bon fires.

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[Transit98]

Your not supposed to use your kettle as a fire pit[emoji91]


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[Transit98]

Just kidding


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[JVReich]

I’m really pretty easy on my grill.  Usually have a Slow N Sear in there.  Have rarely had any grease or fat down in the bottom as I use the Drip n Griddle to catch drippings.  Never use it as a griddle.  Never used as fire pit.  I was really surprised when I saw that.  It’s been humid here in S. Texas but not THAT humid.   


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[HoosierKettle]

Water mixed with ash is the only thing I’ve seen rust a bowl out that quickly.


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[Foster Dahlet]

I have seen ash/water combo over time damage the bowl around the vents.  I've never seen crazing in that part of a bowl before, sans old kettles used as a fire pit.    Some high heat event(s) may have happened as even the ash sweep fastener looks warped.  But, I'd call in on the warranty for that one.  5 yrs in should not look like that, even with a high heat accident. 

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[JVReich]

Just got the email that Weber is sending me a new bowl.   7-10 days.   Have to bust out the Old Smokey for a couple weeks to get by.   


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[Kneab]

Their customer service is the best.

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[TXFlyGuy]

Wow! My 42 year old kettle looks brand new compared to these pictures. And my kettle has been used and abused, and neglected, up until lately. I can’t imagine that kind of damage.

Yes, there is no one who can beat Weber’s customer service. I have dealt with them on a couple occasions, and it has always been a pleasure.