So when I ordered a few replacement parts for my SSP restoration project, the rep was very helpful. I mentioned that my roti shaft for my kettle roti had corrosion on the end. Bam! She tells me she'll send out a new one, no charge. Then as I'm asking her about stainless steel grates, she mentioned that the plated steel ones are warranted for 2 years, I told her the reason I was interested in SS grates was because mine started to rust after one season. Bam! Four replacement hinged grates sent no charge!
They are amazing, and they are not some call center in India or the Philippines. The people I've always dealt with at Weber have always been awesome! A shout out to Mary, Betty, and Jenny at Weber!
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