So right now I go home at lunch every day to walk our puppy, let her go to the bathroom and give her lunch. I come home and walk by my 2013 Blue OTG and notice a chip of blue sitting on the floor next to it, and I think weird. Then I look at the bowl and see where it came from.
Here are the pictures I took
So I give Weber a call, and I didn't quite receive the customer service that I would normally expect from them. I explain my situation that I came home and found the chip and immediately I get "So you hit it with something?" to which I state no I found it this way and I don't think anything could have hit it, to me it looks like burn through. I get a "hmmmmmm.......we had to replace a bowl of your other grill hmmmmm........" with a very accusatory tone. 2 years ago I bought a Jumbo Joe that when I opened up the box the bowl was completely warped, and target wouldn't do an exchange, Weber replaced it for me. I explain this to her. She explains I'll have to email photos and I say no problem and that I've already taken them. I then get a hmmm well I'll have to look at them and decide...." again all accusatory in her tone.
I send the photos now I'm just waiting to hear, but I really, REALLY did not like the tone I got. I shouldn't call customer service and get the attitude of guilty until proven innocent.