I bought a used Performer yesterday and it came with a rib-o-lator that had been only used once. Well, I was excited to have it so I brought it home and the screws were stripped out. I couldn't get it tight on the spit rod. Well, I emailed Bob at the company and told him the deal, also was up front that I bought it used. He said they'd had some problems with the style that I had and he said he'd send me the two end pieces no charge. True to his word, I just got the confirmation from the USPS that it was on its way.
Bob's a class act all the way!!