Thread for damaged GB 26 replacement experience

[charred]

Any damage?

[bamakettles]

Any damage?

Nope, cookbook was actually in an oversized box and packed very well!  ; )

[bait]

Just got my replacement lid and bowl today. Happy to say there's no damage this time.

They also sent me a leg kit (was missing the front leg) and a new cooking grate (original had one of the hinged sides completely stuck up).

I'm very happy with Weber's service. This is the first time I've dealt with them.

Now what the heck do I do with the old parts?

[Kneab]

I'm sure somebody will be contacting you soon enough to help you dispose of them.

Sent from my SM-G960U using Weber Kettle Club mobile app

[bamakettles]

Just got my replacement lid and bowl today. Happy to say there's no damage this time.

They also sent me a leg kit (was missing the front leg) and a new cooking grate (original had one of the hinged sides completely stuck up).

I'm very happy with Weber's service. This is the first time I've dealt with them.

Now what the heck do I do with the old parts?

Bowl = Fire pit or planter

Lid = creative light shade that hangs in your grilling area.

Keep the cooking grate, those things are pricey. : )


Sent from my iPhone using Weber Kettle Club

[bamakettles]

My new cookbook Weber sent goes well on the coffee table with my vintage CB.


Sent from my iPhone using Weber Kettle Club

[getlego]

Lid and bowl arrived today. I believe my wife and I were the first or second ones on here to get the new GB. I was the one who posted the damaged / bent handle. I feel kind of bad because it started a flurry of complaints. Some valid and some maybe not so valid.

So we originally received a perfect lid and the bowl with the bent handle missing porcelain. The perfect lid fit like crap on the bowl. It rocked so bad you could see about half the rolled lip on the bowl if one side of the lid was pushed down. I showed it to my wife and without my knowledge she got on the phone with Weber and got a replacement bowl and lid.

So, they arrived today on the porch. We opened the bowl first and it was absolutely perfect. Sorry to say, the lid not so good. The vent fits like crap and is loose. It's kind of flat. The worst part is the lid has a clear factory defect in the finish. Photos to follow.

We are thinking about storing the out of round lid with the serial number and the new perfect bowl for the future. We would cook on the blemished lid with the bent handle bowl.

I don't know what else to do. We could make another claim for the lid but at this point we have something to cook on and something to look at. Any opinions As I said I fell bad that any of this has happened. It's a beautiful grill. I just have to be honest with you guys and our experience. None of this is to bash Weber. And I do own a red LE . I'm happy with it and all it's quirks. This glen blue is nothing like that.


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[charred]

@getlego I understand your uneasiness, but there's really no need to apologize or feel weird. My replacement lid is due today, and I dread getting another bad one.

If you (we) were in a store, and saw these "2nds" on display, would we expect to pay full retail?

We all love Weber's generous response regarding replacements. Most importantly, it's THEIR choice to not send return shipping labels and ask for the damaged parts to be returned.

It's all good.

[bamakettles]

Lid and bowl arrived today. I believe my wife and I were the first or second ones on here to get the new GB. I was the one who posted the damaged / bent handle. I feel kind of bad because it started a flurry of complaints. Some valid and some maybe not so valid.

So we originally received a perfect lid and the bowl with the bent handle missing porcelain. The perfect lid fit like crap on the bowl. It rocked so bad you could see about half the rolled lip on the bowl if one side of the lid was pushed down. I showed it to my wife and without my knowledge she got on the phone with Weber and got a replacement bowl and lid.

So, they arrived today on the porch. We opened the bowl first and it was absolutely perfect. Sorry to say, the lid not so good. The vent fits like crap and is loose. It's kind of flat. The worst part is the lid has a clear factory defect in the finish. Photos to follow.

We are thinking about storing the out of round lid with the serial number and the new perfect bowl for the future. We would cook on the blemished lid with the bent handle bowl.

I don't know what else to do. We could make another claim for the lid but at this point we have something to cook on and something to look at. Any opinions As I said I fell bad that any of this has happened. It's a beautiful grill. I just have to be honest with you guys and our experience. None of this is to bash Weber. And I do own a red LE . I'm happy with it and all it's quirks. This glen blue is nothing like that.


Sent from my iPad using Weber Kettle Club

I would call them back and request another lid.  They are doing a good job replacing damaged goods, but until they realize the the packing is not protecting the product they will not change anything.  I've seen a few on FB with opening pics of the replacements.  Most are arriving in good shape, but it's clear that there is no protection for the bowls and lids at the 4 flat parts of the box where the metal is less than a half inch from the cardboard.  The corners look well protected, but one mishap on the flat sides of the box and you get what happened to your lid.  This is not your fault, so no guilt IMO for you to hold them to making it right for your $400 grill.  Good luck!

[Red_5_Wrangler]

@getlego I understand your uneasiness, but there's really no need to apologize or feel weird. My replacement lid is due today, and I dread getting another bad one.

If you (we) were in a store, and saw these "2nds" on display, would we expect to pay full retail?

We all love Weber's generous response regarding replacements. Most importantly, it's THEIR choice to not send return shipping labels and ask for the damaged parts to be returned.

It's all good.

Agreed, I am tired of hearing about how some are going to ruin it for all crap. I mean people are really infanitizing this massive company. I love Weber almost all Weber things but it doesn't mean they are master nor does it mean I have to accept whatever they send out.

I have had one or 2 claims over the years that I still feel were fully righteous but were denied. I have had numerous where I was just calling for part numbers or to buy something and they put it on a claim and send it for free when it wasn't needed or expected.

They can make their own decisions just like they did when they made the LE. Many of those claims were completely warrantied, some weren't and got filled and some were rejected. If they didn't make good decisions after that then it's on them.

LE issues
GB issues
Smokefire issues

Still they make good money, they do the same analysis other companies do. (fight club equation)
If the limited claims are less than making them all right in the 1st place then pay the claims and leave the line. If it cost more for claims than it does to make and ship them right then they fix the line.

Last rant, I find myself thinking wkc is Weber client base but I pretty sure it's actually just a small small fraction of their main customers.

It would be interesting to see how many glen blues end up being sold in this year vs the average number of active wkcers.

Thank you for coming to my Ted Talk

Sent from my SM-G965U using Weber Kettle Club mobile app

[charred]

Well, a  FEDEX truck came up the street and pulled into a parking lot across the street. Guy delivered a package, got back in van and drove away. Damn.

Should I put this in the TEASE thread? 

[charred]

Very happy to report that replacement lid has arrived in perfect condition. Thanks again, Weber.

Now gonna send them a thank you email...

Sent from my SM-A102U1 using Weber Kettle Club mobile app

[getlego]

So not sure if I was clear but this is not damage from shipping. It is completely sealed and smooth. It's just lumpy. It looks like a run from too much spray paint. Strange to me it is on the vent side if you stood the lid up it would be dripping straight down. I'm guessing they must hang these to get full coverage?  That would mean it was hung from the thermometer side. Does anyone know, are these coated from the top or do they hang them to apply the porcelain? Look again at the photo and the bumps are sticking out away from the rim. My guess is there was some oil or contamination there that caused it to run. Believe me this is not a pop or ding. It is completely sealed and would never rust. It's just an obvious blemish in my replacement lid. No doubt it is a factory defect.


Sent from my iPhone using Weber Kettle Club

[charred]

Again, my opinion is that we pay the retail price in exchange for a non-blemished product. I suspect Weber expects us to expect to receive unblemished products! Your replacement  lid is not unblemished.

If Weber prefers to replace defected products without asking for that item to be returned via a prepaid return shipping label, so be it.

To allay your discomfort, ask them for a return label.

[Weberguy]

Replacement bowl arrived yesterday and appears to be in good condition.  Now to assemble!