Weber Customer Service

[Cellar2ful]

Weber Customer Service via telephone has returned to pre-Pandemic conditions. I called this morning to place an order and after entering the prompt number for ordering, a rep came on the line withing 30 seconds. What a difference from the last time I ordered at the beginning of the Pandemic. I was on hold over 90 minutes that time.  It's nice to see and feel things starting to return to normal.  Stay positive and test negative....................

[JEBIV]

Good news

" Stay positive test negative " no truer words have been spoken !!

[Fhar]

Same here! I placed a order and after selecting the option needed a representative was on the other end within the first 25 seconds id say at the 15 seconds. Also very helpful and kind

[bamakettles]

Awesome news, thanks for sharing!

[Darko]

That's great to hear.

I've talked to Weber a few times during the pandemic, and although waits were long, the people were the best.

Weber customer service is second to no one.

[Dave in KC]

If only the availability of parts was
as speedy.  It took me 2 months to
receive a set of casters.  I am over
75 days waiting for a few parts to
a side burner.  They are still on back
order, with no date in sight. 

[Darko]

It's not just Weber.  I know a guy who sells appliances... customers are waiting months.

[RRRanger99]

I called Weber recently to order a part and was temporarily put on hold. I don't know what the hell I was listening to, it was some kind of extremely annoying retro, age of Aquarius da da music! Luckily, I listen to Thrash

& Death Metal music just about daily, so I was able to easily withstand the torture instead of hanging up! I think Weber does that intentionally so people would just hang up.

[Transit98]

Weber has the best customer service, hands down. Over the past 2 months they have sent me replacement Flavorizor Bars and I just ordered a pair of the old wire performer coal baskets - both orders came in about 5 days.


Sent from my iPhone using Weber Kettle Club

[GlockRocker]

They definitely have the best warranty and customer service. I’ve read some horror stories on their reviews, but I haven’t experienced anything near that. They’ve sent replacement parts with no questions asked.


Sent from my iPhone using Weber Kettle Club