New grills from Weber

[BBQTrop]

Hey my name's Nick just downloaded/joined this app it's really cool but  I was seeing on youtube some people were having being damaged. I bought a glen blue 26" and a spring green 22" lil over a month ago. I wasn't gonna build them till next summer so I haven't open them but after watching people's YouTube's I opened mine and I was one of the lucky ones lol my spring green was really bad and I had a scratch on the glen blue lid but Im sure they are not gonna do anything for the glen blue scratch but i called and sent them pictures so now I'm just waiting. I was wondering how many other people maybe experienced this. Thanks

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[michaelmilitello]

I've had occasional issues with a new Weber product.  However, historically, they're customer service is excellent, and if you register the product, they will make it right promptly.   

Your spring green definitely needs addressed by Weber.   

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[BBQTrop]

Cool thanks! The spring green was pretty bad but I sent the email on Monday now I'm just waiting on a reply.

Sent from my Pixel 2 XL using Weber Kettle Club mobile app

[View to a Grill]

I have had issues with the porcelain before and Weber has always made it right without question...


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[Darko]

Im sure they'll replace the green lid.

[Southbendk1]

They handled my chipped lid very quickly.

[BBQTrop]

O yea it was real quick I called to see if they got my pictures Wednesday and today I got all my new parts for my spring green grill today.

Sent from my Pixel 2 XL using Weber Kettle Club mobile app

[Darko]

Nice to hear.