Thank You Weber Customer Service!

mdb240 · May 21, 2018, 03:30:32 PM

Just want to send a shout-out to Weber customer service! I wanted to fix up my older blue performer with a metal table and new lid bale as well as covers for the perofrmer and a genesis. I inquired about price of each so I can do some internet price checking. I found eBay was the cheapest for the covers, $35 as opposed to the $60+ price each so I purchased those and then called Weber back. After chatting with the rep a bit, she gave me the discount price for the table and lid bale.. around $34 and $12. I could tell I reached a nice rep so I asked about grates for my Genesis. Quoted $120 for the stainless steel and then offered the discounted price of $70. Add them to the cart... $130 for table, bale, Genesis grates and shipping.. I'll take it!

addicted-to-smoke · May 21, 2018, 06:14:52 PM

Holy shit, $34 for the newer table and $12 for the newer lid bale?

Get a name?

mdb240 · May 21, 2018, 07:03:54 PM

Quote from: addicted-to-smoke on May 21, 2018, 06:14:52 PM
Holy shit, $34 for the newer table and $12 for the newer lid bale?
.

Get a name?

Im really bad at names. I actually called back because I wanted to order something else and I gave them my order # and they said she worked at a satelite campus so they couldn't connect me otherwise they would have been able to. Maybe that is the secret, when I first called for.my.recon prices I asked if there was any discount and they said no. The second time I called back after I was told the prices I asked if that was the best they could do and she looked up the discount price she was able to give me

putoluto · May 22, 2018, 07:32:21 AM

Another shout-out and positive experience with Weber Customer Service!

I just called to order a couple of leg caps (one to put on and a spare) for my 1987 22-incher. The lady, who was new and kept checking with a supervisor because or the age of the kettle and lack of a serial number, was very nice. When she told me they had them and they were $5 each I was a bit shocked but was going to bite the bullet. Then she said they could not just mail the but had to Fedex them to me. I balked at paying $18 and change, nearly $20, for two pieces of 25-cent plastic! She went back to her supervisor and then she told me they would send them gratis! :-) :-) :-)

Thanks Customer Service!

addicted-to-smoke · May 22, 2018, 07:49:24 AM

^^^ That's good, because you buy them in either black or white, from Ace Hardware for like a buck-and-a-half.

putoluto · May 22, 2018, 08:05:22 AM

Exactly what I was thinking, they had to be a standard size and cheap.

addicted-to-smoke · May 22, 2018, 10:44:03 AM

Quote from: putoluto on May 22, 2018, 08:05:22 AM
Exactly what I was thinking, they had to be a standard size and cheap.

The plastic caps that come on 1lb propane bottles also work: everything in question = 1 inch diameter. Those caps are just a little bit short but they work.

Firemunkee · May 22, 2018, 11:14:14 AM

Quote from: addicted-to-smoke on May 22, 2018, 10:44:03 AM
Quote from: putoluto on May 22, 2018, 08:05:22 AM
Exactly what I was thinking, they had to be a standard size and cheap.

The plastic caps that come on 1lb propane bottles also work: everything in question = 1 inch diameter. Those caps are just a little bit short but they work.

This is what I use. It does the job!

Sent from my Nexus 5X using Weber Kettle Club mobile app

YardBurner · May 22, 2018, 05:34:06 PM

Were leg caps always white?

addicted-to-smoke · May 22, 2018, 06:13:54 PM

Quote from: YardBurner on May 22, 2018, 05:34:06 PM
Were leg caps always white?

Wanna say yes.

Which is why my 1lb propane bottle cap suggestion may be less than helpful for the restoration crowd.

mdb240 · May 24, 2018, 06:06:01 PM

Nooooooooo.... They sent me the wrong bale! Well, they sent me the right one for my grill but I wanted the new version. I already called customer service and I got rejected when I asked for the new version. Ugh. The table looks nice though

I need ito get a wooden vent handle to match, should have bought them together from Brian

Does anyone have a pic of the clip for the newer table to the charcoal bin? From the photo it looks like a lanyard hook, that doesn't seem right though.

mdb240 · May 24, 2018, 06:07:31 PM

Pics

[attachment deleted by admin]

Firemunkee · May 24, 2018, 07:23:41 PM

Wow that is real purty! I find it strange that they rejected you for the newer lid bale size. I thought I've read of other members ordering it no problem. I don't have a picture but the gen3 and gen4 performer have the same clip for the newer table to the charcoal bin. It is as you described it.

addicted-to-smoke · May 25, 2018, 04:51:54 AM

You have to order by part number, not reference a grill model. And then get lucky if they don't insist on referencing a grill model, screwing it all up.

I sense that the table is easier to order because it's now becoming a replacement item in Weber's consideration, given that the old table is out of production. Not the case with the old lid bale however.

mdb240 · May 25, 2018, 10:33:54 AM

Situation has been rectified and they got me for more $$ because I ordered more stuff with the replacement bale. I told the guy I wanted the newer version so he manually looked for it but was having trouble so I supplied him with the part #. Here is my most recent order, all stuff at a discount and I didn't really haggle to get it

News:

Thank You Weber Customer Service!