How come?
Simple answer: Service guys are underpaid like hell in Europe.
Just a small amount does it full time the others just kinda help out (20% of their work time is for service related stuff)
As far as I know
But to be fair the Weber support is one of the best I know also in Germany.
US companies still try to satisfy their customers. That’s what I’m missing concerning Europe companies.
Anyway I talked to a good service guy and he could help me out with my questions.
I now will end up with a Europe regulator assembly which should fit properly!
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