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it's in the mail
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Topic: it's in the mail (Read 2904 times)
bobbytables
Smokey Joe
Posts: 20
Re: it's in the mail
«
Reply #15 on:
June 27, 2014, 05:00:54 PM »
thanks mike. I sent an email to Weber today, so I'll wait and see what they say. I think I have 30 days to return it through Amazon, so I have a little time to wait on Weber's response.
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AZ Monsoon
WKC Ranger
Posts: 746
Re: it's in the mail
«
Reply #16 on:
June 29, 2014, 01:54:13 PM »
Tough one. I understand your grill is brand spanking new and want it to be perfect, but since the chip is on the inside, I don't think I would be able to wait a week or two for a perfect one
I would probably just start cooking, but I'm in Arizona and don't have to worry about rust either.
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Idahawk
WKC Performer
Posts: 3300
Re: it's in the mail
«
Reply #17 on:
June 29, 2014, 02:12:45 PM »
I'd bet they send you a new part and you can keep your other one
I had 3 radiators in row arrive damaged from summit racing . Minor damage that wouldn't effect performance but I paid for brand new so I wanted brand new and Summit agreed , they just filed a damage claim with UPS and kept sending them until the 4th shipment arrived in perfect condition. UPS was suppose to come and get the damaged ones it's been 4 months now and I haven't heard a peep .
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Wanted plum/burgundy 18.5
WTB Color Copies of old Weber Catalogs
bobbytables
Smokey Joe
Posts: 20
Re: it's in the mail
«
Reply #18 on:
June 29, 2014, 03:39:24 PM »
well they just emailed me today that they are shipping a new bowl. that is great customer service! and the wait won't be so bad because I'm on vacation for the next 8 days anyways. I can't wait to break this grill in.
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coldkettle
WKC Brave
Posts: 336
Re: it's in the mail
«
Reply #19 on:
June 29, 2014, 03:51:01 PM »
That's a great way to keep lifelong customers! Way to stand by your products Weber!
I love the smell of a evening cook...
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5280Jeff
WKC Brave
Posts: 457
Re: it's in the mail
«
Reply #20 on:
June 29, 2014, 05:29:26 PM »
Great choice, I like the new copper kettles. Glad to hear Weber is stepping up also. Can't wait gor some 1st cook pics
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lemisfits
WKC Brave
Posts: 265
Re: it's in the mail
«
Reply #21 on:
June 29, 2014, 05:42:30 PM »
Here's to getting gout due to your new grill.
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Looking for a lime or imperial blue...in my dreams.
blackdog043
WKC Brave
Posts: 281
Re: it's in the mail
«
Reply #22 on:
June 29, 2014, 06:20:32 PM »
Now you will have an extra bowl. Let the parts storage begin!!!
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Bill Looking for a Yellow
Paul Isa
WKC Brave
Posts: 127
Re: it's in the mail
«
Reply #23 on:
June 30, 2014, 12:02:19 AM »
My 3 year old Performer is fantastic; you'll love yours. I use a hard plastic spatula to scrape the inside of the bowl after each use. I've noticed the ash cleaning system can get gunked up if I don't do a little scraping between cooks.
«
Last Edit: June 30, 2014, 12:06:47 AM by Paul Isa
»
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it's in the mail