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Author Topic: Is this covered by warranty?  (Read 1071 times)

Hofy

  • WKC Brave
  • Posts: 403
Is this covered by warranty?
« on: June 09, 2017, 09:18:30 AM »
Today I got an email from Weber "Protect your grill from the elements"
This got me to thinking about one of my grill covers. 
As you can see the one on the right is faded to a silver grey.  I bought it new in Sept 2016.  The one on the left I have had since March 2015.
The email even says "UV inhibitors to prevent fading.   BTW these 2 grills have sat the entire time in the same spot.
These are suppose to have a 3 year warranty.
Should I call them on it?

EE Kettle, 1974 JBK-360 Key Lime "The Fairway" , DR Genesis Gold

Hell Fire Grill

  • WKC Performer
  • Posts: 2049
Re: Is this covered by warranty?
« Reply #1 on: June 09, 2017, 10:08:39 AM »
YES! Call them.
« Last Edit: June 09, 2017, 10:10:45 AM by Hell Fire Grill »
You can't always get what you want....but if you try sometimes you get what you need

hawgheaven

  • WKC Performer
  • Posts: 2070
    • Hawg Heaven Smokin' BBQ
Re: Is this covered by warranty?
« Reply #2 on: June 09, 2017, 11:08:42 AM »
Give it a shot, why not...

Some of their covers that I've had in the past sucked out loud. Their customer service may surprise you...  Contact them.
Multiple kettles and WSM's. I am not a collector, just a gatherer... and a sick bastard.

Peaspurple

  • WKC Ranger
  • Posts: 1315
Re: Is this covered by warranty?
« Reply #3 on: June 09, 2017, 12:57:22 PM »
Yes!
A Wonderful Family!!!

Dsorgnzd

  • WKC Brave
  • Posts: 188
Re: Is this covered by warranty?
« Reply #4 on: June 09, 2017, 01:15:02 PM »
It's hard to believe that it could fade so evenly just from exposure to the sun. I suspect there is some underlying flaw... definitely talk to Weber.

Josh G

  • WKC Ranger
  • Posts: 1118
Re: Is this covered by warranty?
« Reply #5 on: June 09, 2017, 01:26:44 PM »
My 26 cover is doing the same thing.  4 months old. All other covers are still black.

Hofy

  • WKC Brave
  • Posts: 403
Re: Is this covered by warranty?
« Reply #6 on: June 09, 2017, 07:07:52 PM »
OK Thanks.  It will have to wait until Monday before I call.  I will take some more pics that show the Weber logo.  I am pretty sure they will want to see them.
EE Kettle, 1974 JBK-360 Key Lime "The Fairway" , DR Genesis Gold

Hofy

  • WKC Brave
  • Posts: 403
Re: Is this covered by warranty?
« Reply #7 on: June 12, 2017, 08:42:34 AM »
Warranty claim has been submitted. 2 photos, one of the cover and the second of the label.  Also included a PDF of the amazon receipt.   
EE Kettle, 1974 JBK-360 Key Lime "The Fairway" , DR Genesis Gold