Weber CS....what a joke.

[CharliefromLI]

I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.

You get good ones and bad ones...............

and their batting average is better then most...


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[toolhead]

I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.

This....just call again when the cs rep is confused.

As a failsafe..you can take a pic if your dmdamoer and grill and they will then work with you...

I had the same issue...oh the damper code diesnt match.. i said np..ill send you a picture....things went smoith after the pic got sent

[Darko]

Perhaps I've been fortunate, but my experience and that of my friends has been very positive.  Basically the conversations have gone like this; Me... Hi, my bowl has rusted on one side.   Weber... Ok, we'll send you a new one.

[Vwbuggin64]

There are definitely some CS reps that are useless w/o a serial number.  Don't be afraid to ask for another CS rep who is more proficient with their system. Usually get better CS reps in the evening hours.

I look up part numbers on
http://www.ereplacementparts.com/weber-parts-c-193079.html
then call Weber to order by part number.  Weber is cheaper than ereplacement + $7.00 flat shipping rate.


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This is exactly ehat I do as well. Go to ereplacementparts then I call weber and order.

[Kneab]

My experiences have been similar to Darko's. I talked to Weber CS last night. I had bought a new set of stainless steel grates for my mother in law's Silver B. I put them in and realized that the cookbox was bowed about a half an inch. I explained how my new stainless steel grates fit to the CS rep. He looked the serial number up from it and told me he would be shipping a new one out on Monday. I was on the phone with him about 5 minutes.
Thank you Weber.[emoji106]

[btomlin]

Like I stated, I stand corrected.  I placed my order yesterday and the parts were at my door today.  I guess I shouldn't have jumped on here so negatively after my 1st call.

[mike.stavlund]

+1 for calling Weber CS late at night.  I think that by then the new hires and managers have gone home for the day.  Only the seasoned sages remain.