And it was chipped, missing the handles and thermometer and both lid and bowl were wobbly when placed on a flat surface. I took it back to Home Depot for a refund. I will not be ordering another in the copper color. The new copper is a low gloss finish that honestly looks like it has overspray all over it and needs to be polished. There was actual overspray inside of the bowl which really doesn't matter. The triangle is now painted silver instead of chromed.
Here's the chip. Sorry for the low quality.
(http://i2.photobucket.com/albums/y23/dwnthehatch/IMG_20131112_162430_636_zpscea91d03.jpg)
The new painted triangle.
(http://i2.photobucket.com/albums/y23/dwnthehatch/IMG_20131112_162446_203_zps62760334.jpg)
(http://i2.photobucket.com/albums/y23/dwnthehatch/IMG_20131112_162440_979_zps3c42c939.jpg)
It seems like every new Weber I buy has a problem. Everything is a 2013 (AT) model with the new serialized vents that start with CN(China maybe?). It started with my performer platinum. The lid was out of round. Then my 22.5" WSM that had damaged center section. My 14.5" WSM which was drilled incorrectly on the bottom bowl, legs were bent incorrectly and the door was smashed in.
Weber has replaced everything quickly but I'm a little iffy on their new products.
Hatch,
That discouraging - hope your luck improves with new Weber products. Can't believe quality control missed that handle.
Thanks. Me too. The damage could have happened in shipping. I figured with ship to store I would have better luck since they use their own trucking company. I know UPS and FedEx around here are not very friendly to large packages. I had my heart set on the copper until I saw it.
I know it's a pain in the ass but call weber and send some photos, they will replace everything for free. I had to with my blue 22 and 26er...they shipped ASAP to fix my issues.
I just feel bad calling them so much. They have always made sure I was happy and even sent a $30 pair of gloves for my trouble last time since a part was backordered.
I'm not a fan of the copper color, but am not surprised it's not shiny. It might be difficult to make it look glossy. The overspray is typical of the old ones as well, but I kind of like that about them.
Wasn't the Target copper grills a shiny finish? Wonder why they made this one more of a matte finish...
But still, that's some bad luck for sure. Sorry to hear. Makes the CL finds even more appealing. :)
Quote from: Bman on November 12, 2013, 04:56:29 PM
Wasn't the Target copper grills a shiny finish? Wonder why they made this one more of a matte finish...
But still, that's some bad luck for sure. Sorry to hear. Makes the CL finds even more appealing. :)
It could be possible that the matte finish requires a lower baking temp. Running ovens at really high heat isn't cheap so every $ counts
Quote from: dwnthehatch on November 12, 2013, 03:50:48 PM
Thanks. Me too. The damage could have happened in shipping. I figured with ship to store I would have better luck since they use their own trucking company. I know UPS and FedEx around here are not very friendly to large packages. I had my heart set on the copper until I saw it.
Was the chipped of piece in the box?
Sorry to hear of the bad luck. You had a look and now can return... Sorry it didn't work out.
I saw the new Crimson color on display in a store near my house. The color was very dull, no shine or gloss whatsoever. Maybe this is the future of Weber grill colors? Also, I think there is something wrong with Weber quality as well. I bought the new 14.5 WSM and it was missing several parts. Mostly small hardware pieces. I had to go to my local hardware and buy the remaining pieces myself.
The charcoal ring didn't fit very well either. It was almost the same size as the charcoal grate? I had to center the charcoal ring precisely dead center on the charcoal grate in order to make it stay. One slight shift in any direction and the charcoal ring would slide off the side of the charcoal grate. I might have to cut the charcoal ring and remove a small section and then reweld it to make it smaller.
Also, the cooking grate wasn't level. It wobbled when it was placed in the cooker. I'm thinking this stuff is being made in China? Maybe that's why the vent dampers no longer say "Made in USA" and why they now say that it is only "Designed and engineered in Palatine, Ill. USA".
I have had similar QC issues with a copper 57cm , I am on my third lid now and have given up , although the imperfections are minor and not as severe as yours I also feel Weber are slipping in the QC dept. They Dont seem to be able to finish the vent holes on mine correctly leaving bare metal on the vent hole
(http://img.tapatalk.com/d/13/11/13/7u2yja5y.jpg)
That's a chip on your vent hole. Of all places I wouldn't expect one there.
Quote from: landgraftj on November 13, 2013, 04:11:46 AM
That's a chip on your vent hole. Of all places I wouldn't expect one there.
Two out of the 3 lids I have had have had they marks now, here's the replacement they sent direct from Weber UK lid number 3 (http://img.tapatalk.com/d/13/11/13/ma3ena5y.jpg)
Quote from: MINIgrillin on November 12, 2013, 07:15:01 PM
Was the chipped of piece in the box?
I didn't check. I just boxed it back up and took it back.
Another issue with mine was that the bowl has dents on the outside from the welding of the grill brackets but hey as long as it cooks good( and it does impressively), its not gonna be paraded down a catwalk after all(http://img.tapatalk.com/d/13/11/13/eva9e7ug.jpg)
Wow esq, that's crazy there were so many imperfections on a new grill. Glad it cooks well, that's all that matters. But, I would still be pissed if I bought new and had so many cosmetic issues with the grill. It's not like they are cheap!
Quote from: landgraftj on November 13, 2013, 06:11:26 AM
Wow esq, that's crazy there were so many imperfections on a new grill. Glad it cooks well, that's all that matters. But, I would still be pissed if I bought new and had so many cosmetic issues with the grill. It's not like they are cheap!
The bowl doesn't bother me so much as you have to notice it in a certain light but the bare metal at the vents is a concern and u are right in saying they ain't cheap
Quote from: landgraftj on November 13, 2013, 06:11:26 AM
Wow esq, that's crazy there were so many imperfections on a new grill. Glad it cooks well, that's all that matters. But, I would still be pissed if I bought new and had so many cosmetic issues with the grill. It's not like they are cheap!
I agree. If your buying this stuff brand new and paying "Weber" prices, it ought to be perfect. I would keep hounding them until they made it right, which I believe they will.
Sigh....I was hoping that this new Copper OTG would look at least somehwat like the picture they released. In their stock photo the finish looks super metallic and I thought that would be awesome. Real world finish....not even close. :-\
(http://ecx.images-amazon.com/images/I/81QBCxKnOTL._SL1500_.jpg)
Quote from: MaxBobcat on November 13, 2013, 07:26:53 AM
Sigh....I was hoping that this new Copper OTG would look at least somehwat like the picture they released. In their stock photo the finish looks super metallic and I thought that would be awesome. Real world finish....not even close. :-
(http://ecx.images-amazon.com/images/I/81QBCxKnOTL._SL1500_.jpg)
More like this and with a different lid and bowl two tone in the shade(http://img.tapatalk.com/d/13/11/14/9yhapa3y.jpg)
Now has a wooden handle and looks so much better for it.(http://img.tapatalk.com/d/13/11/14/e9yhabah.jpg)
The "matte" finishes for these new colors is pretty discouraging. So are the apparent quality issues.
Quote from: ramsfan on November 12, 2013, 10:02:07 PM
The charcoal ring didn't fit very well either. It was almost the same size as the charcoal grate? I had to center the charcoal ring precisely dead center on the charcoal grate in order to make it stay. One slight shift in any direction and the charcoal ring would slide off the side of the charcoal grate. I might have to cut the charcoal ring and remove a small section and then reweld it to make it smaller.
I put my charcoal grate in with the outer ring on top. It holds the ring pretty well that way and allows slightly more space for the charcoal.
Quote from: Jeff on November 13, 2013, 08:23:22 AM
The "matte" finishes for these new colors is pretty discouraging. So are the apparent quality issues.
Amen Jeff. I believe Weber's stock photos are misleading. I can tell you that my green Performer isn't this bright:
(http://i836.photobucket.com/albums/zz290/sttony1208/Grills/GreenWeberPerformer.jpg) (http://s836.photobucket.com/user/sttony1208/media/Grills/GreenWeberPerformer.jpg.html)
It's more of a dull or muted Army green:
(http://i836.photobucket.com/albums/zz290/sttony1208/Grills/IMG_0914.jpg) (http://s836.photobucket.com/user/sttony1208/media/Grills/IMG_0914.jpg.html)
Weber needs to do a better job representing the true color in their stock photos.
Those colors are photoshopped in, unfortunately. It allows all the stock photos to be the same except for the hue. Car companies do it too.
Quote from: esq3585 on November 13, 2013, 05:34:17 AM
Another issue with mine was that the bowl has dents on the outside from the welding of the grill brackets but hey as long as it cooks good( and it does impressively), its not gonna be paraded down a catwalk after all(http://img.tapatalk.com/d/13/11/13/eva9e7ug.jpg)
For the record I have old grills with this same kind of thing. I would have called Weber customer service and got replacement parts for sure on that copper....
Quote from: zavod44 on November 14, 2013, 06:48:53 PM
Quote from: esq3585 on November 13, 2013, 05:34:17 AM
Another issue with mine was that the bowl has dents on the outside from the welding of the grill brackets but hey as long as it cooks good( and it does impressively), its not gonna be paraded down a catwalk after all(http://img.tapatalk.com/d/13/11/13/eva9e7ug.jpg)
For the record I have old grills with this same kind of thing. I would have called Weber customer service and got replacement parts for sure on that copper....
Contacted Weber today, new bowl being shipped this afternoon, top notch customer service.