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Weber Kettle Club Forums

Grill Talk => Weber Grill Forum (Grills, Accessories) => Topic started by: Bosibus on July 30, 2013, 01:47:17 PM

Title: I have never dealt with Weber CS before but have heard the stories and....
Post by: Bosibus on July 30, 2013, 01:47:17 PM
...they are great!

I called up as my 2011 plastic performer table started to crack around one of the screws.  I am out of the 2 year warranty and they replaced it no questions asked.  I then asked about getting new caps for my dads B code I restored and they threw that in for free.  Amazing.

I have never had such great CS before to be honest and things like this is why I will never stray away from this company.
Title: Re: I have never dealt with Weber CS before but have heard the stories and....
Post by: OGlenn on July 30, 2013, 02:29:44 PM
Agreed, my interaction with them has been exemplary as well.  Makes you feel even better about its product.
Title: Re: I have never dealt with Weber CS before but have heard the stories and....
Post by: MaxBobcat on July 30, 2013, 03:11:35 PM
One time I melted a handle on my WSM (long story...) and I called customer service to PURCHASE a new handle and they refused to let me buy it!

They sent me a replacement fo' free!   ;D
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