I bought a glen blue 26 last summer. I decided to store it outside under a cover. A couple weeks ago the wind blew the grill over. When I was cleaning it up I noticed there was significant damage to the lid and bowl of the grill. Both had been dented and were warped. I called Weber today to submit a warranty claim, only find out that the warranty does not cover natural disasters like wind. Without even having to ask the customer service rep said they would send me a new lid and bowl at no charge. Just another example of Webers excellent customer service and a good reminder why I will be a Weber buyer for life. On a sidenote I'm going to start storing the grill in the garage.
Wow, that's great customer!
Congrats on getting your GB lid and bowl replaced.
Wow, that's really good. I'm not surprised at all, they are top notch. Glad you'll have a flawless GB when all is said and done!
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Glad you had a happy ending. It's not a fun lesson to learn when it comes to keeping some kettles outside.
Some tips would be to put something heavy on the bottom triangle or fasten it down somehow. I have also used some plastic bungie cords from time to time to keep lids from falling. If the wind is going to be really really bad I wouldn't leave them outside even with covers because if the wind gusts just right it can yank the cover and topple it over.
I keep my daily driver performer and my pizza kettle rig outside or under our deck. At the end of the day if something happened I would cuss a little but have little regret.
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I have had a kettle blow off the deck because of the cover . Luckily it was minor damage and it wasn't a vintage kettle. But now I keep all my kettles in my garage except the black 22" that I found on the side of the road .
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