Hi all. I have been cooking with gas for far too long and finally went and bought a master touch. I was so excited to use it even with the question of if it is damaged or not. Already hot smoked a salmon and chicken wings and they turned out great.
If you look at the photo you can see the ash sweeper appears to be rubbing off the coating inside and I am afraid it will shorten the life of my grill. I sent an email and photos over to Weber 4 days ago and have not recieved a response yet - so I thought I would reach out to here and get other's thoughts.
Thanks
Edit: Having trouble adding the photos - here is a link to them.
https://imgur.com/a/7KvyxdX (https://imgur.com/a/7KvyxdX)
(https://imgur.com/hlRpBNM)
(https://imgur.com/E8zhKWZ)
(https://imgur.com/b90L0V1)
Looks like the leg socket got banged in a little. If for some reason they don't warranty it you can bust out the rubber mallet.
Email them again. I had a brand new lid in 4 days from contacting them.
Did you buy it new? Look at the date on the box, if you still have it, and see which weekday it was made on. My dad always said don't buy anything made on a Monday or Friday.
They actually responded today and are shipping a new bowl out. Fantastic customer service.