Kettlekommander.com (Grillvana) still on business?

[Arkham]

Has anyone ordered anything from Kettle Kommander recently? I ordered the Upper Deck rack a few weeks ago and haven't heard a peep of them since my conformation email. Their support hasn't replied to any of my messages so I wonder they're defunct.

Just wondering what your experiences are with this company.

[addicted-to-smoke]

Not recently, but I bought the Upper Deck rack for the 18.5 late last year. I don't see any activity on their FB page since last year.

There are a few recent customer reviews, Q&A on Amazon. If nothing else you might see if you can leave a "review" or post a question there, warning others etc.

Or it could be a mixup related to the name change. But you should still be able to reach them.

See if you can get your bank to reverse the purchase. THAT usually gets a company's attention.

[db130]

I ordered a grate from them on the 5th - they haven't sent me the grate yet and the order is in the "in processing" state - I just checked my payment method and the payment hasn't been accepted yet either....  I'm going to cancel the payment and order elsewhere.

[addicted-to-smoke]

FWIW, this one looks just like the Upper Deck (probably the same thing?) but sold by someone else and fulfilled by Amazon, https://www.amazon.com/Edgemaster-Stainless-Grilling-Expansion-Charcoal/dp/B073VQ2JRZ/ref=pd_day0_hl_86_5?_encoding=UTF8&pd_rd_i=B073VQ2JRZ&pd_rd_r=a3a60bcf-7051-11e8-a5fb-5d5816128136&pd_rd_w=c0iAH&pd_rd_wg=611Y7&pf_rd_i=desktop-dp-sims&pf_rd_m=ATVPDKIKX0DER&pf_rd_p=4014010564823900592&pf_rd_r=Z0ZA6C43CTJNBGVD6VTA&pf_rd_s=desktop-dp-sims&pf_rd_t=40701&psc=1&refRID=Z0ZA6C43CTJNBGVD6VTA

[Arkham]

Thanks to everyone who's replied. I realized that I made the order as a one-off without setting up an account so I can't see the status in order to cancel it. I checked my card and no charges were made and then ordered the Edgemaster from Amazon. (Thanks, addicted-to-smoke!)