Weber does not know my model number

[Speedster]

Not sure if it helps but the part number you are looking for is #74237

https://www.amazon.com/Weber-74237-Performer-Hose/dp/B00L4IPI7W/ref=cm_cr_arp_d_product_top?ie=UTF8

Might be a retailer online that would ship to you from the states... either that or delete the factory reg and install an aftermarket one that is made to hook up to the EU cartridge

thanks i need a hose


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[SteveMBH]

I had a Q with a Genesis PN on it before.  My friend bought it and tried to order some parts for it and wasn't getting much help from customer service.


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[qrczak1]

@jimbo7070 Since you're at European W HQ maybe you know the answer to my question concerning 2 different standards of customer service. Whenever I send an email to Weber CS in US, I have my answer immediately. When I'm doing the same in Germany or the Netherlands it takes days to get an answer + the answers as such are not really satisfying. How come?

[Jan M.]

How come?
Simple answer: Service guys are underpaid like hell in Europe.

Just a small amount does it full time the others just kinda help out (20% of their work time is for service related stuff)
As far as I know

But to be fair the Weber support is one of the best I know also in Germany.

US companies still try to satisfy their customers. That's what I'm missing concerning Europe companies.

Anyway I talked to a good service guy and he could help me out with my questions.
I now will end up with a Europe regulator assembly which should  fit properly!


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[addicted-to-smoke]

Anyway I talked to a good service guy and he could help me out with my questions.
I now will end up with a Europe regulator assembly which should fit properly!

Ah, nice. I was worried they were stonewalling you or unable to act, because your grill wouldn't have a warranty where you are. The first person you spoke to likely didn't have a way to search North American parts or models easily.

[qrczak1]

Well, this has nothing to do with the quality of the customer service by, actually, a global company. There must be simply one CS standard that is guaranteed whenever and wherever a customer is coming with a question or remark.