Tom, If you remember, my Crimson SJG came from Scotaland.
Was ordered online and shipped to Endinburgh then brought over on a plane by my neighbor. Upon opening a sealed box found no handle or legs. They told me I had to go through country of origin. I escalated it to US Corporate and they shipped a Euro grey handle with legs and hardware to me. It took about a week for them to make it happen. Don't give up.
I told them if they didn't honor the warranty I would take my plight to social media.