Slanted 26er / Weber Customer Service

[MikeRocksTheRed]

Big thanks to Weber Customer Service.  My 2015 26er has never sat level.  The front was 2-3" higher than the back.  I had a hole in my patio in AZ that I could put the front leg in so it was never a big deal.  There was a batch of these that year that had the front leg socket mounted too low and I knew that was my issue.  Weber CS dent me a new leg kit at first even after I sent them pictures with measurement of the legs, the distance between legs sockets, etc..  when the leg kit arrived I held them up to my existing legs and confirmed they were the same size.  I emailed Weber to let them know and told Ren I'd lay them out side by side if necessary or install the new ones if that is what I needed to do.  I got a response within 10 minutes that a new bowl was on its way.

I got the bowl today and it sits level in my old legs.  The bowl was a good 1/2" out of round but I was able to give it a few hugs and get it into round.   It would have been nice if Weber would have just sent me a bowl to begin with but that's expensive and I can see why they would try a leg kit first.  I'm very happy with the experience and final outcome. Great job Weber!





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[CatskillSmoker]

Way to go Weber CS. And congrats on a level kettle.

[Rub]

I've had great experiences with them too. I received a set of 3 bowl dampers today for free from them for a 1978 kettle I bought off CL. They should have cost me ~$15. Not sure why they were free but I was thankful.

[itzyoboipaul]

Yup. They sent me a new bowl also. Their customer service is awesome which is why I have plenty of webers


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[Jed.cook]

That's awesome! Why we're all loyal Weberites, I guess, huh?  I bought my 26er off CL about two years back, and I love it, but I think I have the opposite problem. The front leg on mine is about an inch too short. I just have a paving stone under it, but I might have to contact customer service to see if they can hook up an actual fix.
@MikeRocksTheRed when I drop off your new, green OTP we'll have to swap 26er recipes as well!


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[addicted-to-smoke]

Weird that some 2016s had this issue. Weber replaced a 26er bowl for me that's a few years older. Same issue: it was doing a permanent "wheelie."

[BertVentures]

MikeRocksTheRed that's great, I was impressed with weber customer service too. One of the table leg support on my Performer had a missing threaded insert, I contacted Weber support via email, they responded right away and sent me a replacement part.