They are good folk. I went to fire up the blue Performer for its maiden voyage... yes, it is still a virgin... I took the cover off and found this:
It was fine when I put the cover on it, never been touched. Still brand new.
So anywho, they are sending me a new lid free of charge. I was prepared to BUY a replacement... didn't think they would replace it free of charge.
Really great customer service, very friendly. Oh, and they told me to keep the damaged one...