+1 on the wide variety of CS help at Weber. They are all kind and helpful, but some are much more knowledgeable (and generous) than others. Sometimes, the person will tell you that they don't have that part anymore, and the next time you call the person sends it to you for free. The thing I try to do is to be patient and take good notes of part numbers that they *do* find, so you can reference them the next time you call. So, for example, you can buy the kit of the coal baskets for like $20, or you can order them individually at about 5 bucks apiece. The only difference being that you don't get the fancy box when you buy by the piece.
Glad you got the parts, Randy. I would have gotten the whole ash basket kit as well-- might as well. Can't wait to see the finished photos.