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Maverick customer service is A++

Started by Peaspurple, August 11, 2014, 06:01:01 PM

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Peaspurple

I sent my ET-732 to maverick a few weeks ago with a note that stated it was several years old and no longer in warranty. I told them how much I love it and that I just wanted them to look at repairing it for me. I arrived home today and to my surprise was a new ET-732 waiting for me.



A++ for maverick.
A Wonderful Family!!!

GC8

I was barely out of warranty with a probe that was flashing the dreaded "HHH" and they replaced it, no questions asked.  Definitely great customer service!!!
'79 22.5" Brownie - '00 Black SS Performer - '03 Green OTP - SJS Mini-WSM - Jumbo Joe - 22.5" Happy Cooker - '07 SJS

Heyjude

I can't get them to answer any emails Horrible customer service.
Just my experience.
8)
I don't care if you don't like my Avatar, its there for me..

mike.stavlund

They have always been great to me.  I call them on the phone, though, so maybe that's a better option than email.
One of the charcoal people.

Kgo

I'm returning mine to get a thermapen.  My temps are off by 5-10 degrees