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2015 CB performer crazing!!!?????

Started by weldboy, January 20, 2016, 12:42:44 PM

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weldboy

Found an area on the bowl as well where the lid bale bracket sits. Just heard back from Weber customer service, they are replacing both! Very pleased with how they handled it.


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Quadman750

Do you just send them pics, do you have to send the defective parts back.

SmokenJoe

YES, best Customer Service of any company I've dealt with  ...   IMHO.                             SJ
"Too Beef, or Not too Beef" ...

Looking for Dark Blue MBH 22", Dark Green MBH 22", Yellow MBH 22", Glen Blue MBH 22", Avocado MBH 22".

weldboy


Quote from: Quadman750 on January 21, 2016, 09:44:34 AM
Do you just send them pics, do you have to send the defective parts back.

I don't believe so


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toolhead

Quote from: weldboy on January 21, 2016, 09:39:18 AM
Found an area on the bowl as well where the lid bale bracket sits. Just heard back from Weber customer service, they are replacing both! Very pleased with how they handle it.
Yup..always happens around service holes...but happening this early...the porcelain enamel was probably not complete in those areas which led to very early porcelain loss..


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Grills

weldboy

Weber really came through! New bowl and lid less then 24 hours after they approved the warranty request.


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jd

22.5 Copper kettle
Blue Performer
Copper Performer