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it's in the mail

Started by bobbytables, June 21, 2014, 11:00:43 AM

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bobbytables

thanks mike. I sent an email to Weber today, so I'll wait and see what they say. I think I have 30 days to return it through Amazon,  so I have a little time to wait on Weber's response.
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AZ Monsoon

Tough one. I understand your grill is brand spanking new and want it to be perfect, but since the chip is on the inside, I don't think I would be able to wait a week or two for a perfect one :) I would probably just start cooking, but I'm in Arizona and don't have to worry about rust either.

Idahawk

I'd bet they send you a new part and you can keep your other one :)   I had 3 radiators in row arrive damaged from summit racing . Minor damage that wouldn't effect performance but I paid for brand new so I wanted brand new and Summit agreed , they just filed a damage claim with UPS and kept sending them until the 4th shipment arrived in perfect condition. UPS was suppose to come and get the damaged ones it's been 4 months now and I haven't heard a peep .


Wanted plum/burgundy 18.5
WTB Color Copies of old Weber Catalogs

bobbytables

well they just emailed me today that they are shipping a new bowl. that is great customer service! and the wait won't be so bad because I'm on vacation for the next 8 days anyways. I can't wait to break this grill in.
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coldkettle

That's a great way to keep lifelong customers!  Way to stand by your products Weber!

I love the smell of a evening cook...


5280Jeff

Great choice, I like the new copper kettles. Glad to hear Weber is stepping up also. Can't wait gor some 1st cook pics  8)

lemisfits

Here's to getting gout due to your new grill.
Looking for a lime or imperial blue...in my dreams.

blackdog043

Now you will have an extra bowl. Let the parts storage begin!!!  :)
Bill    Looking for a Yellow

Paul Isa

#23
My 3 year old Performer is fantastic; you'll love yours.  I use a hard plastic spatula to scrape the inside of the bowl after each use. I've noticed the ash cleaning system can get gunked up if I don't do a little scraping between cooks.