I recently just bought a brand new 2013 Weber Performer Platinum. I am having a problem with it that I can't figure out. I thought maybe someone might have an idea? Here's the problem: When I open the gas valve and hit the igniter button, the burner inside the grill ignites just fine.
Where the problem occurs is when I close the gas valve to turn the burner off, a flame (about as big as a candle flame) is created at the very end of the burner tube where the gas hose and burner tube connect. Right where that clip is that is suppose to lock the hose inside the burner tube. There are four rectangle shaped holes in the end of burner tube at that connection and a small flame is created there when I close the gas valve. The flame will stay lit for a long time until I have to blow it out like a candle on a birthday cake.
I have called Weber customer service several times and they are completely perplexed, just as I am. Any thoughts? Has anyone else experienced this same problem? Any help would sure be appreciated. Thanks.