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Author Topic: Weber CS....what a joke.  (Read 1245 times)

btomlin

  • Smokey Joe
  • Posts: 43
Weber CS....what a joke.
« on: April 21, 2017, 06:21:30 AM »
They won't let you order parts without registering your grill and then they can't find their serial number and corresponding model in their system???  Yikes.....people wanting to spend money with you and you won't let them because of a computer.  Sad.


Anyone know where I can get:

1.  Igniter for a 2000 weber SPP
2.  Bale rollers for a 2000 weber SPP
3.  Enclosed Ash Catcher Assembly for weber performer silver
4. The metal rod that connects the fold down shelf for a weber performer silver
« Last Edit: April 21, 2017, 06:27:48 AM by btomlin »

btomlin

  • Smokey Joe
  • Posts: 43
Re: Weber CS....what a joke.
« Reply #1 on: April 21, 2017, 06:26:57 AM »

Foster Dahlet

  • WKC Ranger
  • Posts: 612
Re: Weber CS....what a joke.
« Reply #2 on: April 21, 2017, 06:28:23 AM »
They won't let you order parts without registering your grill and then they can't find their serial number and corresponding number in their system???  Yikes.....people wanting to spend money with you and you won't let them because of a computer.  Sad.


Anyone know where I can get:

1.  Igniter for a 2000 weber SPP
2.  Bale rollers for a 2000 weber SPP
3.  Enclosed Ash Catcher Assembly for weber performer silver
4. The metal rod that connects the fold down shelf for a weber performer silver

Have you tried ereplacementparts.com?

http://www.ereplacementparts.com/weber-charcoal-grill-parts-c-193079_193086.html

I like my Kettles like my coffee....strong and black.

2002 Black SSP w/gas assist; 2015 Black 22.5" OKP; 2000 Black GGA; 2017 Black CGA

brewtownbeatdown

  • WKC Ranger
  • Posts: 1364
Weber CS....what a joke.
« Reply #3 on: April 21, 2017, 06:29:14 AM »
There are definitely some CS reps that are useless w/o a serial number.  Don't be afraid to ask for another CS rep who is more proficient with their system. Usually get better CS reps in the evening hours.

I look up part numbers on
http://www.ereplacementparts.com/weber-parts-c-193079.html
then call Weber to order by part number.  Weber is cheaper than ereplacement + $7.00 flat shipping rate.


Sent from my iPhone using Tapatalk

Foster Dahlet

  • WKC Ranger
  • Posts: 612
I like my Kettles like my coffee....strong and black.

2002 Black SSP w/gas assist; 2015 Black 22.5" OKP; 2000 Black GGA; 2017 Black CGA

brewtownbeatdown

  • WKC Ranger
  • Posts: 1364
Re: Weber CS....what a joke.
« Reply #5 on: April 21, 2017, 06:33:06 AM »
http://www.ereplacementparts.com/hardware-for-pivot-table-performer-silver-p-2127031.html

Anyone know if this is "item 4" from my list???
I believe that would be it.


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Foster Dahlet

  • WKC Ranger
  • Posts: 612
I like my Kettles like my coffee....strong and black.

2002 Black SSP w/gas assist; 2015 Black 22.5" OKP; 2000 Black GGA; 2017 Black CGA

Foster Dahlet

  • WKC Ranger
  • Posts: 612
Re: Weber CS....what a joke.
« Reply #7 on: April 21, 2017, 06:41:32 AM »
Actually on second look, be sure you include 60025, if you need that too. 
I like my Kettles like my coffee....strong and black.

2002 Black SSP w/gas assist; 2015 Black 22.5" OKP; 2000 Black GGA; 2017 Black CGA

btomlin

  • Smokey Joe
  • Posts: 43
Re: Weber CS....what a joke.
« Reply #8 on: April 21, 2017, 06:58:53 AM »
There are definitely some CS reps that are useless w/o a serial number.  Don't be afraid to ask for another CS rep who is more proficient with their system. Usually get better CS reps in the evening hours.

I look up part numbers on
http://www.ereplacementparts.com/weber-parts-c-193079.html
then call Weber to order by part number.  Weber is cheaper than ereplacement + $7.00 flat shipping rate.


Sent from my iPhone using Tapatalk

Yep....that's what I was trying to do.  I have the part # but "we can't make sure the parts are correct if we don't have a model". I tried to explain I would take the risk but to no avail.

Maybe I will try again later. ::)

LightningBoldtz

  • Statesman
  • Posts: 4639
Re: Weber CS....what a joke.
« Reply #9 on: April 21, 2017, 07:21:28 AM »
why can't you just register it?
I am not a collector, but I do have a small collection.
"You can have everything in life you want if you will just help enough other people get what they want"
1 - Wood Dale, 4 MBH, Mini Ranch, and a Summit and other stuff.


btomlin

  • Smokey Joe
  • Posts: 43
Re: Weber CS....what a joke.
« Reply #10 on: April 21, 2017, 07:29:37 AM »
why can't you just register it?

That's the million dollar question.

I gave the serial # on my SSP and the serial # on a performer silver and was told that the serial numbers didn't jive with any models.  ...as I'm looking at the models with the serial #s.

btomlin

  • Smokey Joe
  • Posts: 43
Re: Weber CS....what a joke.
« Reply #11 on: April 21, 2017, 07:39:45 AM »
I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.

LightningBoldtz

  • Statesman
  • Posts: 4639
Re: Weber CS....what a joke.
« Reply #12 on: April 21, 2017, 07:47:49 AM »
I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.

You get good ones and bad ones...............
I am not a collector, but I do have a small collection.
"You can have everything in life you want if you will just help enough other people get what they want"
1 - Wood Dale, 4 MBH, Mini Ranch, and a Summit and other stuff.

HoosierKettle

  • WKC Performer
  • Posts: 3074
Re: Weber CS....what a joke.
« Reply #13 on: April 21, 2017, 07:50:50 AM »

I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.

Apply. I'm sure they have spots available.


Sent from my iPhone using Weber Kettle Club mobile app

nitis

  • WKC Brave
  • Posts: 243
Re: Weber CS....what a joke.
« Reply #14 on: April 21, 2017, 08:32:41 AM »
Remember the capital one commercial "hello this is Peggy". Haha. Just hang up and call back

On a Serious note my 2006 performer is missing the label with the serial number hopefully I get a good one


Sent from my iPhone using Weber Kettle Club mobile app
2 Genesis A summit Gold B a Performer a homemade cabinet pellet smoker and a big piece of pipe buried in the ground