Weber Kettle Club Forums

Grill Talk => Weber Charcoal Grills & Accessories => Topic started by: btomlin on April 21, 2017, 06:21:30 AM

Title: Weber CS....what a joke.
Post by: btomlin on April 21, 2017, 06:21:30 AM
They won't let you order parts without registering your grill and then they can't find their serial number and corresponding model in their system???  Yikes.....people wanting to spend money with you and you won't let them because of a computer.  Sad.


Anyone know where I can get:

1.  Igniter for a 2000 weber SPP
2.  Bale rollers for a 2000 weber SPP
3.  Enclosed Ash Catcher Assembly for weber performer silver
4. The metal rod that connects the fold down shelf for a weber performer silver
Title: Re: Weber CS....what a joke.
Post by: btomlin on April 21, 2017, 06:26:57 AM
http://www.ereplacementparts.com/hardware-for-pivot-table-performer-silver-p-2127031.html

Anyone know if this is "item 4" from my list???
Title: Re: Weber CS....what a joke.
Post by: Foster Dahlet on April 21, 2017, 06:28:23 AM
They won't let you order parts without registering your grill and then they can't find their serial number and corresponding number in their system???  Yikes.....people wanting to spend money with you and you won't let them because of a computer.  Sad.


Anyone know where I can get:

1.  Igniter for a 2000 weber SPP
2.  Bale rollers for a 2000 weber SPP
3.  Enclosed Ash Catcher Assembly for weber performer silver
4. The metal rod that connects the fold down shelf for a weber performer silver

Have you tried ereplacementparts.com?

http://www.ereplacementparts.com/weber-charcoal-grill-parts-c-193079_193086.html

Title: Weber CS....what a joke.
Post by: brewtownbeatdown on April 21, 2017, 06:29:14 AM
There are definitely some CS reps that are useless w/o a serial number.  Don't be afraid to ask for another CS rep who is more proficient with their system. Usually get better CS reps in the evening hours.

I look up part numbers on
http://www.ereplacementparts.com/weber-parts-c-193079.html
then call Weber to order by part number.  Weber is cheaper than ereplacement + $7.00 flat shipping rate.


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Title: Re: Weber CS....what a joke.
Post by: Foster Dahlet on April 21, 2017, 06:30:41 AM
http://www.ereplacementparts.com/hardware-for-pivot-table-performer-silver-p-2127031.html

Anyone know if this is "item 4" from my list???

I think you mean this?

http://www.ereplacementparts.com/charcoal-bin-hinge-rod-p-1477466.html
Title: Re: Weber CS....what a joke.
Post by: brewtownbeatdown on April 21, 2017, 06:33:06 AM
http://www.ereplacementparts.com/hardware-for-pivot-table-performer-silver-p-2127031.html

Anyone know if this is "item 4" from my list???
I believe that would be it.


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Title: Re: Weber CS....what a joke.
Post by: Foster Dahlet on April 21, 2017, 06:39:29 AM
http://www.ereplacementparts.com/hardware-for-pivot-table-performer-silver-p-2127031.html

Anyone know if this is "item 4" from my list???

I think you mean this?

http://www.ereplacementparts.com/charcoal-bin-hinge-rod-p-1477466.html

My bad...put the wrong part down...60024  is what you would want.  schematics are here.

https://www.weber.com/US/en/help/schematics/browse.aspx?model=1401001
Title: Re: Weber CS....what a joke.
Post by: Foster Dahlet on April 21, 2017, 06:41:32 AM
Actually on second look, be sure you include 60025, if you need that too. 
Title: Re: Weber CS....what a joke.
Post by: btomlin on April 21, 2017, 06:58:53 AM
There are definitely some CS reps that are useless w/o a serial number.  Don't be afraid to ask for another CS rep who is more proficient with their system. Usually get better CS reps in the evening hours.

I look up part numbers on
http://www.ereplacementparts.com/weber-parts-c-193079.html
then call Weber to order by part number.  Weber is cheaper than ereplacement + $7.00 flat shipping rate.


Sent from my iPhone using Tapatalk

Yep....that's what I was trying to do.  I have the part # but "we can't make sure the parts are correct if we don't have a model". I tried to explain I would take the risk but to no avail.

Maybe I will try again later. ::)
Title: Re: Weber CS....what a joke.
Post by: LightningBoldtz on April 21, 2017, 07:21:28 AM
why can't you just register it?
Title: Re: Weber CS....what a joke.
Post by: btomlin on April 21, 2017, 07:29:37 AM
why can't you just register it?

That's the million dollar question.

I gave the serial # on my SSP and the serial # on a performer silver and was told that the serial numbers didn't jive with any models.  ...as I'm looking at the models with the serial #s.
Title: Re: Weber CS....what a joke.
Post by: btomlin on April 21, 2017, 07:39:45 AM
I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.
Title: Re: Weber CS....what a joke.
Post by: LightningBoldtz on April 21, 2017, 07:47:49 AM
I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.

You get good ones and bad ones...............
Title: Re: Weber CS....what a joke.
Post by: HoosierKettle on April 21, 2017, 07:50:50 AM

I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.

Apply. I'm sure they have spots available.


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Title: Re: Weber CS....what a joke.
Post by: nitis on April 21, 2017, 08:32:41 AM
Remember the capital one commercial "hello this is Peggy". Haha. Just hang up and call back

On a Serious note my 2006 performer is missing the label with the serial number hopefully I get a good one


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Title: Re: Weber CS....what a joke.
Post by: CharliefromLI on April 21, 2017, 03:51:02 PM

I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.

You get good ones and bad ones...............
and their batting average is better then most...


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Title: Re: Weber CS....what a joke.
Post by: toolhead on April 21, 2017, 05:11:12 PM
I stand corrected.

I just made another call and got the assistance I needed.  That was soooooo easy.  Maybe Weber needs to do a little training to get all their staff up to speed.

This....just call again when the cs rep is confused.

As a failsafe..you can take a pic if your dmdamoer and grill and they will then work with you...

I had the same issue...oh the damper code diesnt match.. i said np..ill send you a picture....things went smoith after the pic got sent
Title: Re: Weber CS....what a joke.
Post by: Darko on April 21, 2017, 05:52:40 PM
Perhaps I've been fortunate, but my experience and that of my friends has been very positive.  Basically the conversations have gone like this; Me... Hi, my bowl has rusted on one side.   Weber... Ok, we'll send you a new one.
Title: Re: Weber CS....what a joke.
Post by: Vwbuggin64 on April 22, 2017, 01:15:36 AM
There are definitely some CS reps that are useless w/o a serial number.  Don't be afraid to ask for another CS rep who is more proficient with their system. Usually get better CS reps in the evening hours.

I look up part numbers on
http://www.ereplacementparts.com/weber-parts-c-193079.html
then call Weber to order by part number.  Weber is cheaper than ereplacement + $7.00 flat shipping rate.


Sent from my iPhone using Tapatalk

This is exactly ehat I do as well. Go to ereplacementparts then I call weber and order.
Title: Re: Weber CS....what a joke.
Post by: Kneab on April 22, 2017, 03:06:05 AM
My experiences have been similar to Darko's. I talked to Weber CS last night. I had bought a new set of stainless steel grates for my mother in law's Silver B. I put them in and realized that the cookbox was bowed about a half an inch. I explained how my new stainless steel grates fit to the CS rep. He looked the serial number up from it and told me he would be shipping a new one out on Monday. I was on the phone with him about 5 minutes.
Thank you Weber.
Title: Re: Weber CS....what a joke.
Post by: btomlin on April 22, 2017, 12:19:29 PM
Like I stated, I stand corrected.  I placed my order yesterday and the parts were at my door today.  I guess I shouldn't have jumped on here so negatively after my 1st call.
Title: Re: Weber CS....what a joke.
Post by: mike.stavlund on April 22, 2017, 09:44:41 PM
+1 for calling Weber CS late at night.  I think that by then the new hires and managers have gone home for the day.  Only the seasoned sages remain.