Like some of you, my GB 26 arrived damaged. In my case, there was a sizable ding/porcelain pop on the lid rim. A warranty claim was processed quickly/easily online and Weber sent a confirmation email.
I'm in no hurry as I wait for a new lid. I thought a separate thread to record this aspect of the GB 26 experience might be of interest.
I haven't contacted Weber re: expected wait time. If you have, please post that, or any other related info, here.
PS- I LOVE my GB 26!