2015 CB performer crazing!!!?????

[weldboy]

Found an area on the bowl as well where the lid bale bracket sits. Just heard back from Weber customer service, they are replacing both! Very pleased with how they handled it.


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[Quadman750]

Do you just send them pics, do you have to send the defective parts back.

[SmokenJoe]

YES, best Customer Service of any company I've dealt with  ...   IMHO.                             SJ

[weldboy]

Do you just send them pics, do you have to send the defective parts back.

I don't believe so


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[toolhead]

Found an area on the bowl as well where the lid bale bracket sits. Just heard back from Weber customer service, they are replacing both! Very pleased with how they handle it.
Yup..always happens around service holes...but happening this early...the porcelain enamel was probably not complete in those areas which led to very early porcelain loss..


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[weldboy]

Weber really came through! New bowl and lid less then 24 hours after they approved the warranty request.


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[jd]

now that is great service !!!