Got my e-mail replied to by Weber.

[Stoneage]

Sent 3 months ago!
The assure me they're working on an answer. However they haven't chosen to share it with me yet.

[Bob BQ]

Yes, it took a couple of months before I received an email reply. After sending a reply to their equally unhelpful email, I just called them, and chose the "call me back" option. I was on the phone with a rep within an hour. Strange pandemic times we're living in....


Sent from my iPhone using Weber Kettle Club

[Scogin]

Emails seem to be the worst option to get ahold of them currently, they never got back to me on any I sent in the past few months.  I got it fixed over the phone before receiving a reply on a single email.

Sent from my Pixel 2 using Weber Kettle Club mobile app

[RRRanger99]

Weber is sneaky too, I received an email saying that I have the Smokefire wood pellet grill in my cart and to complete the order. I immediately deleted it. It was around the 4th of July week, where they were trying to push

the sale of the Smokefire, with several email advertisements. I have no interest in that grill whatsoever!