Weber Kettle Club Forums
Grill Talk => Weber Grill Forum (Grills, Accessories) => Topic started by: weldboy on January 20, 2016, 12:42:44 PM
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Just pulled the taco off my CB performer to clean the lid up and put one of Brian's handles on, and I see this....(http://images.tapatalk-cdn.com/16/01/20/839115f377a6f94e7f09e86ba03414c7.jpg)
Called into Weber customer service. Waiting for response. Very few....if any high heat cooks have been done on this kettle.
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That sucks, hopefully they'll replace it.
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That's not crazing. I have never seen crazing on a lid. It is the handle torque that caused that. The handle sits up high, just lifting it will most likely cause that.
Was the nut loose underneath? This happens on the newer RK's, fix might be a fire place handle. They are shorter and the feet point in a different direction.
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That's not crazing. I have never seen crazing on a lid. It is the handle torque that caused that. The handle sits up high, just lifting it will most likely cause that.
Was the nut loose underneath? This happens on the newer RK's, fix might be a fire place handle. They are shorter and the feet point in a different direction.
I took great care do not over tighten the handle when I built the grill. It's possible that this could be a design flaw I guess. It sure looks like crazing, but no the nuts were not loose either. Disappointing $400 grill 6 months old. I've never asked anything of Weber customer service I will be curious to see how they handle this.
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I will be amazed if they do not replace this for you.
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Ive seen that type of porcelain chipping on overtightened 2015 model lid handle kits...you said you didnt...so not sure what is going on
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Ive seen that type of porcelain chipping on overtightened 2015 model lid handle kits...you said you didnt...so not sure what is going on
Looking at the pictures. My guess would've been it was over tightened too. But I was so careful with this thing! I love this kettle. Woke up at 5 AM the morning after I got home from St. Louis with it to build it. I took painstaking care to not over tighten anything. Damn... I have issues...
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I believe it...id be a bit upset...id be surprised if weber dodnt replace it.
On older performers...there is always porcelain loss around the service holes...this may be due to lower quality porcelain enameling process and heat blowing out porcelain...that wouldnt be a surprise
Ive bought a few wsms where the enameling process was poor quality missing around aervice holes...i always inspect each piece to ensure it is properly enameled with complete coverage.
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Weber will take care of that. You will get a lecture about over tightening. If they are not helpful, wait and try again with a different rep.
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That has happened to a few members here. It's a result of the silly bolt on handles.....they not only look like shite but are prone to that. All the more reason to buy older Kettles.
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@weldboy Nothing you did. I believe like @MrHoss , it is a design flaw. @ramsfan had issues with his RK. He may have the fix. Is there a fiber washer between the handle and the lid? I don't have a taco handle lid and have never looked up close at one.
When you get your new lid, I would get a large SS fender washer to press against the inside lid.
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@weldboy, I've noticed, what I believe to be over-tightened bolts, on many kettles. My bale on my Performer has chipped enamel at all three fastening points, as well as, the igniter mounting bracket. Same with my old blue MT. I'm the second owner of both, so I didn't see the assembly of either kettle. MAYBE, it's a result of using "flat" washers and nuts on a basically "curved" surface that's coated in enamel ??? When you get your new lid, shape some washers with a torch & ball peen hammer and try them against the curved enamel spots ... just a thought. SJ
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@SmokenJoe will have to try that , @glrasmussen I don't believe there is a washer
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@weldboy, my WSM has fiber washers between the outside of the middle chamber and the rack holders inside. You could easily get them from Weber if no where else. SJ
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@weldboy, my WSM has fiber washers between the outside of the middle chamber and the rack holders inside. You could easily get them from Weber if no where else. SJ
Great to know. I will look into it for sure
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Found an area on the bowl as well where the lid bale bracket sits. Just heard back from Weber customer service, they are replacing both! Very pleased with how they handled it.
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Do you just send them pics, do you have to send the defective parts back.
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YES, best Customer Service of any company I've dealt with ... IMHO. SJ
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Do you just send them pics, do you have to send the defective parts back.
I don't believe so
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Found an area on the bowl as well where the lid bale bracket sits. Just heard back from Weber customer service, they are replacing both! Very pleased with how they handle it.
Yup..always happens around service holes...but happening this early...the porcelain enamel was probably not complete in those areas which led to very early porcelain loss..
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Weber really came through! New bowl and lid less then 24 hours after they approved the warranty request.(http://uploads.tapatalk-cdn.com/20160124/eba0683adc4aa2a619abbe8edbe8b00c.jpg)
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now that is great service !!!