Title: Weber bowl corroded
Post by: JVReich on May 28, 2021, 02:31:17 PM
Post by: JVReich on May 28, 2021, 02:31:17 PM
Anyone else have this issue? My one touch cleaning system on my Performer was getting hard to use and the "wings" were not making contact with the bowl and so I bought a new set and went to install. I bought this in 2016 and use it probably 2-3 times a week. The bottom was corroded to the point that when I went to remove the sweep it almost broke the whole attachment area off. I took pics and submitted a warranty claim and they wanted to send me a new one touch cleaning system. I need a new bottom bowl. Just curious if anyone else had this issue???
(https://uploads.tapatalk-cdn.com/20210528/96cd720ef0b0d87dcbaa99f3c8021eff.jpg)
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(https://uploads.tapatalk-cdn.com/20210528/96cd720ef0b0d87dcbaa99f3c8021eff.jpg)
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Title: Re: Weber bowl corroded
Post by: JVReich on May 28, 2021, 02:32:26 PM
Post by: JVReich on May 28, 2021, 02:32:26 PM
Picture is taken from bottom looking up. It is kept under cover after every use.
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Title: Re: Weber bowl corroded
Post by: Kneab on May 28, 2021, 02:39:59 PM
Post by: Kneab on May 28, 2021, 02:39:59 PM
Wow. Never seen a bowl damaged like that. What are you cooking on that kettle?
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Title: Re: Weber bowl corroded
Post by: avega2792 on May 28, 2021, 02:44:43 PM
Post by: avega2792 on May 28, 2021, 02:44:43 PM
Did you have a lot of grease and/or sitting at the bottom? I'm thinking high heat damaged the porcelain and then water/grease corroded the bowl.
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Title: Re: Weber bowl corroded
Post by: Red_5_Wrangler on May 28, 2021, 02:57:02 PM
Post by: Red_5_Wrangler on May 28, 2021, 02:57:02 PM
Modern copper from 2016 I would call weber I bet they send you a new bowl at discount or free. I have seen them like that but those were 90s bowls in dirt or full of tree bits from bon fires.
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Title: Re: Weber bowl corroded
Post by: Transit98 on May 28, 2021, 03:50:57 PM
Post by: Transit98 on May 28, 2021, 03:50:57 PM
Your not supposed to use your kettle as a fire pit
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Title: Re: Weber bowl corroded
Post by: Transit98 on May 28, 2021, 03:51:06 PM
Post by: Transit98 on May 28, 2021, 03:51:06 PM
Just kidding
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Title: Re: Weber bowl corroded
Post by: JVReich on May 28, 2021, 04:33:53 PM
Post by: JVReich on May 28, 2021, 04:33:53 PM
I'm really pretty easy on my grill. Usually have a Slow N Sear in there. Have rarely had any grease or fat down in the bottom as I use the Drip n Griddle to catch drippings. Never use it as a griddle. Never used as fire pit. I was really surprised when I saw that. It's been humid here in S. Texas but not THAT humid.
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Title: Weber bowl corroded
Post by: HoosierKettle on May 28, 2021, 04:38:47 PM
Post by: HoosierKettle on May 28, 2021, 04:38:47 PM
Water mixed with ash is the only thing I've seen rust a bowl out that quickly.
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Title: Re: Weber bowl corroded
Post by: Foster Dahlet on May 28, 2021, 06:05:38 PM
Post by: Foster Dahlet on May 28, 2021, 06:05:38 PM
I have seen ash/water combo over time damage the bowl around the vents. I've never seen crazing in that part of a bowl before, sans old kettles used as a fire pit. Some high heat event(s) may have happened as even the ash sweep fastener looks warped. But, I'd call in on the warranty for that one. 5 yrs in should not look like that, even with a high heat accident.
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Title: Re: Weber bowl corroded
Post by: JVReich on May 29, 2021, 04:58:43 AM
Post by: JVReich on May 29, 2021, 04:58:43 AM
Just got the email that Weber is sending me a new bowl. 7-10 days. Have to bust out the Old Smokey for a couple weeks to get by.
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Title: Re: Weber bowl corroded
Post by: Kneab on May 29, 2021, 05:07:48 AM
Post by: Kneab on May 29, 2021, 05:07:48 AM
Their customer service is the best.
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Title: Re: Weber bowl corroded
Post by: TXFlyGuy on May 29, 2021, 05:21:14 AM
Post by: TXFlyGuy on May 29, 2021, 05:21:14 AM
Wow! My 42 year old kettle looks brand new compared to these pictures. And my kettle has been used and abused, and neglected, up until lately. I can't imagine that kind of damage.
Yes, there is no one who can beat Weber's customer service. I have dealt with them on a couple occasions, and it has always been a pleasure.
Yes, there is no one who can beat Weber's customer service. I have dealt with them on a couple occasions, and it has always been a pleasure.