Title: How picky should I be?
Post by: shorthairhunter on May 15, 2019, 02:11:14 PM
Post by: shorthairhunter on May 15, 2019, 02:11:14 PM
Got my new Ivory MT in the mail today. Lid has a bit of a scratch on it. Get in touch with Weber or live with it?
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Title: Re: How picky should I be?
Post by: Josh G on May 15, 2019, 02:22:38 PM
Post by: Josh G on May 15, 2019, 02:22:38 PM
That is a very personal decision. If it doesn't clean off I would probably contact Weber. Most colors you would hardly notice it but the Ivory is tough.
Title: Re: How picky should I be?
Post by: HoosierKettle on May 15, 2019, 02:53:55 PM
Post by: HoosierKettle on May 15, 2019, 02:53:55 PM
I would live with it. That's just me.
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Title: Re: How picky should I be?
Post by: JPotter on May 15, 2019, 02:56:53 PM
Post by: JPotter on May 15, 2019, 02:56:53 PM
I would just live with it . My ivory wasn't perfect, but it cooks just fine
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Title: Re: How picky should I be?
Post by: Mike in Roseville on May 15, 2019, 03:13:01 PM
Post by: Mike in Roseville on May 15, 2019, 03:13:01 PM
I'd probably live it...but it's up to you. It will eventually get scratches regardless with the lid bail.
Title: Re: How picky should I be?
Post by: YardBurner on May 15, 2019, 03:13:13 PM
Post by: YardBurner on May 15, 2019, 03:13:13 PM
Rub a Mr. Clean sponge over it and see what ya get.
Or some 0000 Steel wool.
Then light her up!
If you get Weber to warranty it you're guaranteed
to scratch it yourself within the first month :-*
Or some 0000 Steel wool.
Then light her up!
If you get Weber to warranty it you're guaranteed
to scratch it yourself within the first month :-*
Title: Re: How picky should I be?
Post by: shorthairhunter on May 15, 2019, 03:29:00 PM
Post by: shorthairhunter on May 15, 2019, 03:29:00 PM
Thanks everyone, and I agree. It was more like an "aw come on" reaction upon opening the box and my eye immediately was drawn to the scratch. Sure looks good all put together!(https://uploads.tapatalk-cdn.com/20190515/f13f97d058632e7bccf9f39e37478d88.jpg)
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Title: Re: How picky should I be?
Post by: pancho2017 on May 15, 2019, 03:31:34 PM
Post by: pancho2017 on May 15, 2019, 03:31:34 PM
That is a STUNNING grill!✔💯
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Title: Re: How picky should I be?
Post by: SteveMBH on May 15, 2019, 03:47:13 PM
Post by: SteveMBH on May 15, 2019, 03:47:13 PM
Nice Ivory. I really want one. Sweet color.
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Title: Re: How picky should I be?
Post by: RottiGuy on May 15, 2019, 03:47:54 PM
Post by: RottiGuy on May 15, 2019, 03:47:54 PM
She's a beauty!!!!
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Title: Re: How picky should I be?
Post by: 5280Jeff on May 15, 2019, 05:05:47 PM
Post by: 5280Jeff on May 15, 2019, 05:05:47 PM
I really like that color! If it doesn't clean up I would contact Weber. You didn't pay for scratch and dent! Maybe they'll send you some nice swag to make up for it!
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Title: Re: How picky should I be?
Post by: cookingjnj on May 15, 2019, 08:25:33 PM
Post by: cookingjnj on May 15, 2019, 08:25:33 PM
I would probably contact them, but wow, what an awesome looking pit. My choice was the ivory and these pics solidifies the choice.
Title: Re: How picky should I be?
Post by: dogman on May 16, 2019, 12:41:07 AM
Post by: dogman on May 16, 2019, 12:41:07 AM
I was thinking whether to get ivory or the blue-grey. You just made it harder buddy. Beautiful kettle!
Title: Re: How picky should I be?
Post by: GermanTex on May 16, 2019, 05:38:09 AM
Post by: GermanTex on May 16, 2019, 05:38:09 AM
At that price I would contact Weber. Nothing to loose. ;-)
Title: Re: How picky should I be?
Post by: deans6571 on May 16, 2019, 06:11:07 AM
Post by: deans6571 on May 16, 2019, 06:11:07 AM
...looks gorgeous.
Title: Re: How picky should I be?
Post by: michaelmilitello on May 16, 2019, 06:41:48 AM
Post by: michaelmilitello on May 16, 2019, 06:41:48 AM
For that price and all of Weber's hype, call Weber.
That said, my experience is the lid bail will eventually scratch the lid.
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That said, my experience is the lid bail will eventually scratch the lid.
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Title: Re: How picky should I be?
Post by: ba843 on May 16, 2019, 06:45:48 AM
Post by: ba843 on May 16, 2019, 06:45:48 AM
Have one on the way and can not wait...really looks incredible!
Title: Re: How picky should I be?
Post by: shorthairhunter on May 18, 2019, 03:52:42 PM
Post by: shorthairhunter on May 18, 2019, 03:52:42 PM
So I ended up emailing Weber customer service anyways. Not in any way demanding or negative. Here is my email:
"I received my new Ivory master touch grill yesterday and there is a small scratch on the lid. It looks like it occurred as a result of the lid bale hardware moving around. It's not that big of a deal but I thought you would like to know in case there is a better way to package and/or secure the lid bale hardware."
The response from Weber? "Thank you for reaching out to us. I am sorry to see the damage to your new Master Touch.
If you could confirm your shipping address I would be happy to send a replacement lid."
Wow! Talk about great customer service!!
This interaction just further confirms that spending $250 on a new grill that I for sure didn't need (but really wanted
) was a good idea. It is good to know that there are still USA companies that stand by their product. Oh, and the grill looks even better with a WKC handle!! (https://uploads.tapatalk-cdn.com/20190518/9b84444d3bece48f7a9376fc8d3b7913.jpg)
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"I received my new Ivory master touch grill yesterday and there is a small scratch on the lid. It looks like it occurred as a result of the lid bale hardware moving around. It's not that big of a deal but I thought you would like to know in case there is a better way to package and/or secure the lid bale hardware."
The response from Weber? "Thank you for reaching out to us. I am sorry to see the damage to your new Master Touch.
If you could confirm your shipping address I would be happy to send a replacement lid."
Wow! Talk about great customer service!!
This interaction just further confirms that spending $250 on a new grill that I for sure didn't need (but really wanted
) was a good idea. It is good to know that there are still USA companies that stand by their product. Oh, and the grill looks even better with a WKC handle!! (https://uploads.tapatalk-cdn.com/20190518/9b84444d3bece48f7a9376fc8d3b7913.jpg)Sent from my iPhone using Tapatalk
Title: Re: How picky should I be?
Post by: kettlebb on May 18, 2019, 04:42:46 PM
Post by: kettlebb on May 18, 2019, 04:42:46 PM
Every interaction I've ever had with Weber customer service has been more than pleasant. I always send an email raving about their awesome service and how it truly sets them apart from their competitors and ask that they forward it to management.
Weber, if you make it to this post on the forums, great job again.
#Webercustomer4life
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Weber, if you make it to this post on the forums, great job again.
#Webercustomer4life
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Title: Re: How picky should I be?
Post by: hawgheaven on May 19, 2019, 02:47:05 AM
Post by: hawgheaven on May 19, 2019, 02:47:05 AM
Yup, Weber customer service is second to none! I had a similar situation where the porcelain popped around one of the mounting holes for the handle in the lid of my new blue Performer. Sent them an email and picture, had a new lid next day.
Title: Re: How picky should I be?
Post by: dogman on May 19, 2019, 04:32:06 AM
Post by: dogman on May 19, 2019, 04:32:06 AM
A happy ending!
Title: Re: How picky should I be?
Post by: Walchit on May 19, 2019, 05:00:25 AM
Post by: Walchit on May 19, 2019, 05:00:25 AM
Yeah char-griller told me they dont cover the porcelain paint on their warranty, so I told them my next grill would definitely be a weber. (I do like my char-griller premium kettle though)
When I called weber to buy ash sweeps they said wait a second, lets check your serial number and see if they are under warranty! I told them it was from the 90's and probably not under warranty.
When I called weber to buy ash sweeps they said wait a second, lets check your serial number and see if they are under warranty! I told them it was from the 90's and probably not under warranty.
Title: Re: How picky should I be?
Post by: dogman on May 19, 2019, 08:52:34 AM
Post by: dogman on May 19, 2019, 08:52:34 AM
Since I have you on the line, how do your kettles do in a Kansas wind? Here in the outskirts of Prague we have very similar wind a lot during the year. I know because I spent some time in Salina and driving across Kansas.
Title: Re: How picky should I be?
Post by: 5280Jeff on May 19, 2019, 10:14:57 AM
Post by: 5280Jeff on May 19, 2019, 10:14:57 AM
Kudos Weber!
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Title: Re: How picky should I be?
Post by: JuanRod on May 19, 2019, 11:08:30 AM
Post by: JuanRod on May 19, 2019, 11:08:30 AM
Quote from: shorthairhunter on May 15, 2019, 02:11:14 PMHey there. Got mine on wed. Yours looks worse than mine and I decided to just live with it.. mine actually looks like a hair or something like it got stuck in the finish... Idk.. I'mma fire it up and if it bothers me I'll give em a call. Hope the replacement looks flawless.
Got my new Ivory MT in the mail today. Lid has a bit of a scratch on it. Get in touch with Weber or live with it?
(https://uploads.tapatalk-cdn.com/20190515/f66e64a3953065d469735519bb4cd357.jpg)(https://uploads.tapatalk-cdn.com/20190515/16a08ca254199d6cb3909a39010d3e27.jpg)
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Title: Re: How picky should I be?
Post by: JuanRod on May 19, 2019, 11:15:25 AM
Post by: JuanRod on May 19, 2019, 11:15:25 AM
Quote from: JuanRod on May 19, 2019, 11:08:30 AMWent out and took me a bit to find it. What you guys think..?Quote from: shorthairhunter on May 15, 2019, 02:11:14 PMHey there. Got mine on wed. Yours looks worse than mine and I decided to just live with it.. mine actually looks like a hair or something like it got stuck in the finish... Idk.. I'mma fire it up and if it bothers me I'll give em a call. Hope the replacement looks flawless.
Got my new Ivory MT in the mail today. Lid has a bit of a scratch on it. Get in touch with Weber or live with it?
(https://uploads.tapatalk-cdn.com/20190515/f66e64a3953065d469735519bb4cd357.jpg)(https://uploads.tapatalk-cdn.com/20190515/16a08ca254199d6cb3909a39010d3e27.jpg)
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Sent from my Redmi Note 7 using Weber Kettle Club mobile app (http://r.tapatalk.com/byo?rid=91018)
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Title: Re: How picky should I be?
Post by: JuanRod on May 19, 2019, 11:18:29 AM
Post by: JuanRod on May 19, 2019, 11:18:29 AM
Better pic
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Title: Re: How picky should I be?
Post by: ReanimatedRobot on May 19, 2019, 07:05:07 PM
Post by: ReanimatedRobot on May 19, 2019, 07:05:07 PM
Glad they did you a solid. In my mind though you paid good money for the special color so you want it to be near perfect. If it were me I would continue to use the scratched lid and keep the clean one packaged in storage.