Weber Kettle Club Forums

Grill Talk => Weber Kettle Forum => Topic started by: Lightning on June 27, 2017, 09:29:16 AM

Title: What do you do when you get a bag of lump charcoal smashed to smithereens?
Post by: Lightning on June 27, 2017, 09:29:16 AM
Pretty much as the subject line says.  I just had a bag of lump charcoal that had very few decent sized lumps.  It was mostly small flakes as if anything larger got smashed to bits somewhere along the logistics chain between manufacturer and retail.  The bag had no outwardly visible signs of damage otherwise I'd have passed it over.  Do you chalk it up to luck of the draw and move on?  Complain and try to get an exchange or refund?  I've never encountered one like this before.
Title: Re: What do you do when you get a bag of lump charcoal smashed to smithereens?
Post by: Foster Dahlet on June 27, 2017, 09:41:39 AM
i'd bring it back to the retailer and try to exchange.
Title: Re: What do you do when you get a bag of lump charcoal smashed to smithereens?
Post by: YardBurner on June 27, 2017, 10:50:09 AM
That.

If you had brought home moldy briquettes you'd take 'em back without a thought.
Title: Re: What do you do when you get a bag of lump charcoal smashed to smithereens?
Post by: Que Tip on June 27, 2017, 11:11:52 AM
Take them back and they shouldn't give you any problems because they can just go back to their supplier and get a credit for it.