Not my kettle .....
https://www.facebook.com/photo/?fbid=10209756731830336&set=gm.1788511594680310Has anyone ever heard or seen this before? I had not, but a quick google search
took me into the depths of Weber.com .... sure as shit, there it is .....
https://consumer-care.weber.com/hc/en-us/articles/360023605732-Where-can-I-buy-touch-up-paint-for-my-grill-However, it clearly says " If the porcelain enamel has become damaged, replacing the affected part is the only solution."
If this is "the only solution," then why did they send this guy some touch up paint?
I have made 4 calls to WCS in the last 3 weeks. 3 of the 4 were what I consider below the
average customer satisfaction that I have become accustomed to. Don't misunderstand this
either. I am not talking about them handing out freebies. Just a general lack of give a damn.
One CSR ordered the wrong part. Another CSR seemed put off and bothered when I called
in to correct the issue. She went on to try and charge me shipping on the correct piece.
NONE OF THESE PARTS WERE FREE. I had placed a $287 order for a Summit 670 rebuild.
I am not sure if this was simply bad luck, corporate belt tightening, or just the overall
piss poor employee performance that so many companies are experiencing right now.