My First Rescue

[leeharvey418]

So on Saturday, about half a mile down the road from my house, I noticed a Q sitting out at the end of somebody's driveway, waiting for the trash man to take it away.  I felt that I needed to intervene.

I figured all it would need would likely be a new grate and burner tube, so I drove to the edge of my development, parked, and walked down the road the rest of the way to pick up the grill.  When I opened the lid, it was full of cobwebs and leaves, so it had obviously been sitting in the garage or shed for a while.  The grate and burner looked to be in near perfect shape, so I picked it up and made for home.

Well, that's where things took a slight turn for the worse...  While the grate and tube were almost like new, I figured out why somebody was trashing the grill - the Control Knob Bracket was broken off next to the frame, and it had taken the regulator away with it.  Undaunted, I proceeded to see if I could register the grill online.  After successfully registering the Q, I checked the parts list on Weber's site - the regulator and Control Knob were there, but the bracket had no ordering information available.  I had a message from a customer service rep who had answered a couple of questions about my kettles sitting in my email, so I tried responding to her in the hopes of getting reorder information on the bracket.  I freely admitted that the grill was second-hand, and that I was just making an inquiry regarding availability of the bracket.

This morning, I found out why Weber has a reputation for spectacular customer service.  I got a reply from Carlencia at Weber, saying that I had a new bracket on the way.  A minute later, I got the 'order received' email confirming that it was coming, free of charge.  I ordered the regulator and knob, so all in, I'm looking at $60 and a little elbow grease for a practically mint Q200.

I'll post some pictures once she's all clean and shiny, but for now, I'd like to introduce myself to the gassy side of the forum.

[Red_5_Wrangler]

Awesome! Grate rescue!

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[bamakettles]

Nice job!


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[JEBIV]

Cool story, no surprise with Weber customer service

[1911Ron]

Grate rescue and story!

[View to a Grill]

Can't wait for the pictures!


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[leeharvey418]

Almost there...

I was trying to get some of the smoke residue off the inside of the lid, but I was taking the enamel with it. I did a test firing with a disposable cylinder the other night - I've got a braided stainless-clad adapter hose due in this afternoon to hook up the 20 lb tank.

It's going to be doing griddle-heating duty tomorrow when I make patty melts.


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[bbqking01]

Sweet! Great story. I think Weber's CS is top notch.


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[AmirMortal]

Great story!

Spray on oven cleaner followed by 20 minutes of sitting and a strong hose will get rid of most of the residue.