I have one of these (brisbane, Australia) - had it since new. Love Weber Service/Spares - a couple of years after buying it, had a problem, called to ask about it, no problem, they sent out the sales rep, and he fixed it, no charge for the parts or his time. A few months ago, I pulled it out of storage, and started a cleanup on it - igniters were shot, called them, and a full set posted out for free - would really love to replace the plates (maybe with SS rather than the original enamelled metal, getting rusty in spots, but fear if I was them, they will send me freebies again. (Not that I mind, but I feel a little guilty) - I am reminded of a friend, who bought a hat from LL Bean, in Maine - their product lines run forever, and he noticed the same hat that he had had for 20 years (been around the scuppers of his fishing boat a few times). He turned up at the store, and said "I bought this hat here, 20 years ago", and before he could say "and I would like to buy a new one", they said - "Oh, it hasn't lasted well, let us replace it for you... Where is that pride in one's craftmanship and products nowadays.